HelpHub vs Help.center Detailed comparison features, price

HelpHub

HelpHub is a sophisticated AI-powered help platform that revolutionizes how companies deliver in-product assistance to their users. It features semantic search capabilities that connect user queries to relevant results based on concepts rather than just keywords, ensuring users find the information they need even when using different terminology.

The platform combines AI-guided nudges, personalized content suggestions, and intelligent support features including searchable video transcripts, targeted content delivery, and comprehensive analytics. With features like co-browsing, behavioral targeting, and hallucination management, HelpHub provides a complete solution for both product teams and customer support professionals.

Help.center

Help.center is a comprehensive knowledge base platform that leverages artificial intelligence to revolutionize customer support. The platform enables businesses to create their own branded help center (company.help.center) equipped with AI-powered search and chatbot capabilities, designed to provide instant answers to customer queries.

The solution features automatic learning capabilities, multilingual support, and seamless integration options. Users can import existing knowledge bases from platforms like Intercom, Freshdesk, or Zendesk with one click, while maintaining full control over AI responses through an intuitive dashboard. The platform also includes a shared email inbox system for managing customer conversations efficiently.

HelpHub

Pricing

Contact for Pricing

Help.center

Pricing

Freemium

From 19$

HelpHub

Features

Semantic Search: Automagically connects queries to conceptually similar results
Video Search: Searchable video transcripts with relevant clip identification
Personalized Content: Page and audience targeting based on user behavior
Analytics Dashboard: Track user engagement and identify content gaps
AI-Guided Nudges: Proactive help suggestions and user guidance
Co-browsing: Interactive guidance capabilities beyond text support
Content Integration: Multiple source integration with hallucination management

Help.center

Features

AI Chatbot: Conversational support widget for websites
Automatic Learning: Self-improving AI based on content updates
One-Click Import: Easy migration from existing knowledge bases
Multilingual Support: Handles queries in multiple languages
AI Search: Intelligent search functionality for knowledge base
Customizable Responses: Option to improve AI answers
Shared Inbox: Collaborative customer conversation management
Custom Domain Support: Option to use branded domains

HelpHub

Use cases

Product onboarding
Customer support automation
User guidance and training
Feature announcement and communication
User feedback collection
Knowledge base management
Support ticket deflection

Help.center

Use cases

Customer self-service support
24/7 automated customer assistance
Knowledge base management
Support ticket reduction
Multi-language customer support
Website chat support
Support team collaboration

HelpHub

FAQs

What security certifications does HelpHub have?

HelpHub is SOC 2 Type II certified with three certifications (security, privacy, and availability), GDPR ready, and HIPAA compliant.

What types of content can be integrated into HelpHub?

HelpHub can integrate multiple content sources including documentation pages, videos with transcripts, and public sites.

Does HelpHub support multiple languages?

Yes, HelpHub offers multi-language support in their Growth and Enterprise plans.

Help.center

FAQs

Does Help.center work using ChatGPT?

Help.center uses OpenAI's GPT-4 model to create AI from your knowledge base. It automatically learns every help article and scans through them to generate the best answers for customers.

Can I import articles from other platforms?

Yes, you can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.

How can I improve the AI's answers?

You can improve AI answers by modifying help article content, reviewing reported conversations in the dashboard, and adding more information to improve accuracy instantly.

Where is the data stored?

The servers and databases are hosted by AWS located in EU region. Data may be processed outside of EU by OpenAI if you use AI features.