CoSupport AI vs Help.center Detailed comparison features, price

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

Help.center

Help.center is a comprehensive knowledge base platform that leverages artificial intelligence to revolutionize customer support. The platform enables businesses to create their own branded help center (company.help.center) equipped with AI-powered search and chatbot capabilities, designed to provide instant answers to customer queries.

The solution features automatic learning capabilities, multilingual support, and seamless integration options. Users can import existing knowledge bases from platforms like Intercom, Freshdesk, or Zendesk with one click, while maintaining full control over AI responses through an intuitive dashboard. The platform also includes a shared email inbox system for managing customer conversations efficiently.

CoSupport AI

Pricing

Contact for Pricing

Help.center

Pricing

Freemium

From 19$

CoSupport AI

Features

Custom AI Models: Tailored AI tone and behavior for business-specific needs
Non-Hallucinating AI: Guaranteed factual accuracy in responses
Multilingual Support: Handles 40+ languages across channels
Enterprise Security: Data encryption and dedicated servers
Integration Capability: Seamless connection with major business tools
Unlimited User Access: No restrictions on team member access
Patented Technology: USPTO recognized message generation architecture
Response Accuracy: Up to 99% accurate automated responses

Help.center

Features

AI Chatbot: Conversational support widget for websites
Automatic Learning: Self-improving AI based on content updates
One-Click Import: Easy migration from existing knowledge bases
Multilingual Support: Handles queries in multiple languages
AI Search: Intelligent search functionality for knowledge base
Customizable Responses: Option to improve AI answers
Shared Inbox: Collaborative customer conversation management
Custom Domain Support: Option to use branded domains

CoSupport AI

Use cases

Automated customer inquiry resolution
Technical support automation
Order-related question handling
Appointment scheduling automation
Pre-sales inquiry management
Customer data analysis
Support ticket triage
Multi-channel customer communication

Help.center

Use cases

Customer self-service support
24/7 automated customer assistance
Knowledge base management
Support ticket reduction
Multi-language customer support
Website chat support
Support team collaboration

CoSupport AI

FAQs

What makes CoSupport AI different from other solutions?

CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.

What level of automation can businesses expect?

CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.

What security measures does CoSupport AI implement?

CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.

Help.center

FAQs

Does Help.center work using ChatGPT?

Help.center uses OpenAI's GPT-4 model to create AI from your knowledge base. It automatically learns every help article and scans through them to generate the best answers for customers.

Can I import articles from other platforms?

Yes, you can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.

How can I improve the AI's answers?

You can improve AI answers by modifying help article content, reviewing reported conversations in the dashboard, and adding more information to improve accuracy instantly.

Where is the data stored?

The servers and databases are hosted by AWS located in EU region. Data may be processed outside of EU by OpenAI if you use AI features.