Forethought vs My AskAI Detailed comparison features, price

Forethought

Forethought offers a comprehensive AI-powered customer support platform that combines advanced machine learning with natural language processing to automate and enhance customer service operations. The platform features four key components: Solve for automated ticket resolution, Triage for intelligent routing, Assist for agent productivity, and Discover for performance analytics.

The solution delivers an average 15x return on investment while reducing First Response Time by 40% and achieving a 64% average deflection rate. By leveraging large language models and generative AI, Forethought enables organizations across e-commerce, SaaS, FinTech, and travel industries to maximize operational efficiency while maintaining high customer satisfaction levels.

My AskAI

A sophisticated AI-powered customer support platform that transforms how businesses handle customer inquiries. The system creates customized AI agents that can be trained on company-specific content, including help documentation, websites, and various document formats.

The platform seamlessly integrates with popular customer service tools like Zendesk, Intercom, and Freshdesk, offering intelligent human handover capabilities and multi-language support. With proven success in deflecting up to 84% of customer queries and reducing response times to under 60 seconds, it enables support teams to focus on more complex issues while maintaining high-quality customer service.

Forethought

Pricing

Contact for Pricing

My AskAI

Pricing

Freemium

From 60$

Forethought

Features

AI Agent: Processes messages and delivers accurate responses across email, chat, and Slack
Smart Triage: Analyzes and routes tickets based on sentiment, urgency and intent
Knowledge Assistant: Provides agents with relevant articles and suggested responses
Performance Analytics: Tracks ROI, resolution times and support metrics in real-time
Multilingual Support: Handles inquiries in multiple languages
Workflow Automation: Creates automated response workflows using natural language
Security Compliance: SOC 2 Type II, HIPAA, GDPR, and CCPA certified

My AskAI

Features

AI Agent Training: Upload and sync unlimited webpages or documents for comprehensive knowledge base
Multi-platform Integration: Compatible with Intercom, Zendesk, Freshchat, and other major support platforms
Automated Email Response: AI email assistant for automatic customer reply handling
Analytics Dashboard: Advanced insights and performance tracking for support operations
Lead Capture: Built-in capability to collect user emails and integrate with CRM systems
Multi-language Support: Automatic language detection and localization options
Knowledge Improvement Studio: Continuous learning and optimization of AI responses
Security Compliance: GDPR and HIPAA compliance options with encrypted data storage

Forethought

Use cases

Automated ticket resolution
Customer inquiry routing
Agent productivity enhancement
Support performance optimization
E-commerce customer service
SaaS product support
FinTech customer assistance
Travel industry support

My AskAI

Use cases

24/7 Customer Support Automation
Support Ticket Deflection
Internal Knowledge Base Assistant
Customer Query Resolution
Lead Generation and Capture
Support Cost Reduction
Customer Response Time Optimization

Forethought

FAQs

How are deflections calculated?

Deflections are measured by interactions that are resolved by our AI without the involvement of an agent.

Do you run a free trial?

Yes, we offer a Proof of Value (POV) instead of a traditional free trial. We work with you and your data to demonstrate how swiftly and effortlessly Forethought can be deployed and utilized to showcase the platform's effectiveness in real-world scenarios.

How does pricing work?

Our pricing model is a blend of platform access fees and a committed usage cost based on deflection volume for inquiries and ticket volume for agent handoffs. Optional add-ons can be added to customize the platform.

My AskAI

FAQs

What content types can I add to train my AI agent?

You can add your entire website, help docs, upload documents, PDFs and presentations. The AI agent will be able to answer questions about all uploaded content.

How secure are My AskAI's AI chatbots?

All uploaded content is stored in isolated containers with AES-256 encryption at rest and in transit. Data is never used for any purpose other than servicing API calls or customer support at your request.

Can I capture leads or email addresses with my AI agent?

Yes, you can enable 'Lead capture' to require users to provide their email address before chatting. These emails can be exported or connected to your CRM via webhook.