Forethought vs CoSupport AI Detailed comparison features, price

Forethought

Forethought offers a comprehensive AI-powered customer support platform that combines advanced machine learning with natural language processing to automate and enhance customer service operations. The platform features four key components: Solve for automated ticket resolution, Triage for intelligent routing, Assist for agent productivity, and Discover for performance analytics.

The solution delivers an average 15x return on investment while reducing First Response Time by 40% and achieving a 64% average deflection rate. By leveraging large language models and generative AI, Forethought enables organizations across e-commerce, SaaS, FinTech, and travel industries to maximize operational efficiency while maintaining high customer satisfaction levels.

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

Forethought

Pricing

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CoSupport AI

Pricing

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Forethought

Features

AI Agent: Processes messages and delivers accurate responses across email, chat, and Slack
Smart Triage: Analyzes and routes tickets based on sentiment, urgency and intent
Knowledge Assistant: Provides agents with relevant articles and suggested responses
Performance Analytics: Tracks ROI, resolution times and support metrics in real-time
Multilingual Support: Handles inquiries in multiple languages
Workflow Automation: Creates automated response workflows using natural language
Security Compliance: SOC 2 Type II, HIPAA, GDPR, and CCPA certified

CoSupport AI

Features

Custom AI Models: Tailored AI tone and behavior for business-specific needs
Non-Hallucinating AI: Guaranteed factual accuracy in responses
Multilingual Support: Handles 40+ languages across channels
Enterprise Security: Data encryption and dedicated servers
Integration Capability: Seamless connection with major business tools
Unlimited User Access: No restrictions on team member access
Patented Technology: USPTO recognized message generation architecture
Response Accuracy: Up to 99% accurate automated responses

Forethought

Use cases

Automated ticket resolution
Customer inquiry routing
Agent productivity enhancement
Support performance optimization
E-commerce customer service
SaaS product support
FinTech customer assistance
Travel industry support

CoSupport AI

Use cases

Automated customer inquiry resolution
Technical support automation
Order-related question handling
Appointment scheduling automation
Pre-sales inquiry management
Customer data analysis
Support ticket triage
Multi-channel customer communication

Forethought

FAQs

How are deflections calculated?

Deflections are measured by interactions that are resolved by our AI without the involvement of an agent.

Do you run a free trial?

Yes, we offer a Proof of Value (POV) instead of a traditional free trial. We work with you and your data to demonstrate how swiftly and effortlessly Forethought can be deployed and utilized to showcase the platform's effectiveness in real-world scenarios.

How does pricing work?

Our pricing model is a blend of platform access fees and a committed usage cost based on deflection volume for inquiries and ticket volume for agent handoffs. Optional add-ons can be added to customize the platform.

CoSupport AI

FAQs

What makes CoSupport AI different from other solutions?

CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.

What level of automation can businesses expect?

CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.

What security measures does CoSupport AI implement?

CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.