Forethought - Scale Customer Support with an Advanced AI Agent

Forethought Scale Customer Support with an Advanced AI Agent

Contact for Pricing

#customer service automation
#ticket routing
#support analytics
#helpdesk
#Workflow Automation
#enterprise support

What is Forethought?

Forethought offers a comprehensive AI-powered customer support platform that combines advanced machine learning with natural language processing to automate and enhance customer service operations. The platform features four key components: Solve for automated ticket resolution, Triage for intelligent routing, Assist for agent productivity, and Discover for performance analytics.

The solution delivers an average 15x return on investment while reducing First Response Time by 40% and achieving a 64% average deflection rate. By leveraging large language models and generative AI, Forethought enables organizations across e-commerce, SaaS, FinTech, and travel industries to maximize operational efficiency while maintaining high customer satisfaction levels.

Features

AI Agent: Processes messages and delivers accurate responses across email, chat, and Slack
Smart Triage: Analyzes and routes tickets based on sentiment, urgency and intent
Knowledge Assistant: Provides agents with relevant articles and suggested responses
Performance Analytics: Tracks ROI, resolution times and support metrics in real-time
Multilingual Support: Handles inquiries in multiple languages
Workflow Automation: Creates automated response workflows using natural language
Security Compliance: SOC 2 Type II, HIPAA, GDPR, and CCPA certified

Use Cases

Automated ticket resolution
Customer inquiry routing
Agent productivity enhancement
Support performance optimization
E-commerce customer service
SaaS product support
FinTech customer assistance
Travel industry support

FAQs

How are deflections calculated?

Deflections are measured by interactions that are resolved by our AI without the involvement of an agent.
Do you run a free trial?

Yes, we offer a Proof of Value (POV) instead of a traditional free trial. We work with you and your data to demonstrate how swiftly and effortlessly Forethought can be deployed and utilized to showcase the platform's effectiveness in real-world scenarios.
How does pricing work?

Our pricing model is a blend of platform access fees and a committed usage cost based on deflection volume for inquiries and ticket volume for agent handoffs. Optional add-ons can be added to customize the platform.