CustomerIQ vs Avoma Detailed comparison features, price

CustomerIQ

CustomerIQ is a comprehensive AI assistant platform that revolutionizes customer relationship management by automating administrative tasks and extracting valuable insights. The platform seamlessly integrates with existing tools to handle meeting transcription, CRM field updates, and data capture across various communication channels.

Built with enterprise-grade security, CustomerIQ offers robust features including automatic meeting notes for Zoom, Google Meets, and MS Teams, intelligent CRM field capturing, and advanced deal intelligence. The platform maintains data privacy with U.S.-based data centers and ensures no customer data is used for AI model training.

Avoma

Avoma delivers an integrated AI solution that transforms how organizations handle their meeting workflows and revenue operations. The platform combines advanced meeting assistance, conversation intelligence, and revenue insights into a unified solution that saves teams over 4 hours per week through automated note-taking, transcription, and CRM updates.

The platform provides real-time transcription in over 60 languages, AI-generated meeting summaries, automated follow-up emails, and intelligent conversation analysis. With features like deal risk alerts, sales methodology tracking, and AI-powered coaching, Avoma helps organizations increase win rates and accelerate revenue growth while reducing costs through workflow automation.

CustomerIQ

Pricing

Freemium

From 65$

Avoma

Pricing

Freemium

From 19$

CustomerIQ

Features

AI Meeting Notetaker: Automatic recording, transcription, and summarization of virtual meetings
CRM Automation: Intelligent data capture for any CRM field from multiple sources
Deal Intelligence: Automated research and meeting brief generation
AI Insights: Data-driven analysis for product updates and marketing improvements
Automated Follow-ups: Task synchronization and email generation
Security Features: Enterprise-grade encryption and U.S.-based data centers

Avoma

Features

Real-time Transcription: Live transcription support for 60+ languages
AI Note Taking: Automated meeting notes with custom templates
Smart Chapters: AI-generated topic summaries for easy review
CRM Integration: Automatic updates for custom CRM fields
AI Call Scoring: Automated coaching and performance analysis
Deal Risk Alerts: Proactive risk identification based on conversations
AI Follow-up: Automated email draft generation
Revenue Intelligence: Pipeline inspection and forecasting tools

CustomerIQ

Use cases

Sales pipeline management and forecasting
Customer success and onboarding optimization
Product roadmap prioritization
Marketing segmentation and messaging improvement
Customer insight analysis
Meeting documentation and follow-up
CRM data maintenance

Avoma

Use cases

Sales team coaching and performance improvement
Customer success meeting documentation
Sales pipeline management and forecasting
Team collaboration and knowledge sharing
Sales methodology tracking and implementation
Meeting scheduling and lead routing
Win-loss analysis and deal risk assessment

CustomerIQ

FAQs

Is CustomerIQ an AI notetaker?

AI notetaking is just one feature. CustomerIQ is an end-to-end AI assistant that records meetings, analyzes emails and tickets, extracts insights, and automates administrative tasks like CRM field entry and follow ups.

What are AI credits?

A credit is how we measure AI usage. For example, if you have a long meeting and 100 highlights are extracted, that is 100 credits. When a short email is analyzed, it may only take 2 credits. When a highlight is categorized, that is 1 credit.

What happens if I hit my credit limit?

CustomerIQ will email you when you reach 80% of your credit limit and when you reach your credit limit. Once you've reached your limit, CustomerIQ will add additional credits to your workspace according to the add-on pricing set in your billing plan.

Avoma

FAQs

Do I need to purchase licenses for all team members?

No, you only need to purchase licenses for users who want to record and transcribe meetings. Collaborators and listeners can use Avoma for free.

Can different team members have different subscription plans?

Yes, you can purchase different subscription plan licenses and assign them to different users based on their needs.

Is there a free trial available?

Yes, Avoma offers a 14-day free trial with full access to all features, and no credit card is required.