What is XiVO?
XiVO provides a suite of open source communication tools tailored for enterprises, including unified communications (XiVO UC), contact center solutions (XiVO CC), and collaborative platforms (XiVO Connect). These solutions integrate telephony, softphone capabilities, directories, and collaboration features into a single interface, supporting both on-premise and cloud deployments. The platform emphasizes sovereignty, security, and interoperability, allowing seamless integration with existing business tools like CRM and helpdesk systems.
With over 15 years of experience, XiVO serves various sectors such as public administration, healthcare, and customer service, offering scalable and budget-controlled options. It leverages technologies like WebRTC for browser-based telephony and visioconférence, ensuring flexibility and ease of use across devices. The solutions are designed to protect user data and comply with regulations like GDPR, providing a secure and efficient communication environment for businesses.
Features
- Open Source: Provides transparency, modifiability, and cost-effective solutions with strong interoperability.
- Unified Communications: Integrates telephony, visioconférence, chat, and document sharing into a single platform.
- Contact Center Tools: Offers performance-enhancing features for customer relationship management and call centers.
- Sovereign and Secure: Ensures data protection with hosting in France and compliance with GDPR regulations.
- Scalability and Interoperability: Easily integrates with existing IT environments and business tools like CRM and helpdesk systems.
- Deployment Flexibility: Available as on-premise or cloud solutions to suit different business needs and budgets.
- WebRTC Support: Enables browser-based telephony and visioconférence on computers, mobiles, and tablets.
- Migration Support: Facilitates smooth telephony migration with options for continuity and number portability.
Use Cases
- Enhancing business telephony with unified communications for improved collaboration.
- Optimizing contact center operations with tools for customer relationship management.
- Deploying secure and sovereign communication solutions in public administration.
- Integrating telephony with existing business systems like CRM and helpdesk for streamlined workflows.
- Providing flexible communication options for healthcare, education, and emergency services sectors.
- Migrating from traditional telephony to IP-based systems with minimal disruption.
- Enabling remote work with browser-based softphone and visioconférence capabilities.
FAQs
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What is IP telephony?
IP telephony or VoIP uses the Internet Protocol to route telephone communications, digitizing voice for instant transmission, often replacing traditional RTC networks. -
Is XiVO available as on-premise or cloud?
XiVO offers both on-premise and cloud solutions, allowing businesses to choose based on their specific needs, budget, and usage patterns. -
What are unified communications on XiVO?
Unified communications on XiVO integrate tools like voice communications, visioconférence, chat, and document sharing into a single interface to enhance productivity and collaboration. -
What are the benefits of an open source solution?
Open source solutions offer transparency, modifiability, cost-effectiveness, independence, and strong interoperability with APIs, providing better control over IT systems and data security. -
How does XiVO protect user data?
XiVO ensures data protection through sovereign hosting in France, compliance with French laws, and adherence to GDPR regulations, safeguarding user data integrity.
