What is TourCMS?
TourCMS is a comprehensive online booking and channel management solution operated by Palisis, specifically designed for tours and activity operators. It provides proven tools for managing online and offline bookings, distribution, channel management, and customer relationship management (CRM). The platform enables businesses to expand their global sales reach, diversify their reseller portfolio, and manage growth efficiently through an omnichannel approach.
The solution offers e-commerce capabilities with booking widgets, WordPress plugins, and custom website integration via API, along with distribution through a marketplace connecting over 30,000 operators and agents. TourCMS supports various operator types including day tours, hop-on hop-off services, attractions, multiday tours, DMCs, associations, and walking tour companies, with features for real-time availability, capacity management, and seamless customer experiences.
Features
- Online Booking Engine: Provides tools for website integration including booking widgets and WordPress plugins
- Channel Management: Connects to multiple OTAs and partners with real-time availability to prevent double bookings
- Marketplace Access: Offers distribution through a network of over 30,000 operators and agents
- CRM Integration: Manages customer records and relationships within the booking system
- Custom API: Allows developers to create custom websites with ultimate flexibility
- Real-time Connectivity: Ensures live availability information across all sales channels
- Multi-User Support: Scales from small teams to enterprise-level with up to 500 users
- Omnichannel Solution: Works across various platforms and integrates with Palisis Ticketing
Use Cases
- Managing online bookings for day tour operators
- Distributing tour availability through multiple sales channels
- Handling complex multiday tour schedules and capacity
- Connecting existing booking systems to OTA networks
- Automating workflows for walking tour companies
- Consolidating operator bases for DMCs and associations
- Operating hop-on hop-off services with integrated ticketing
- Increasing sales reach for attractions through OTA connectivity
