timetoreply Don’t just track your team’s email response time — optimize it.

What is timetoreply?

Timetoreply addresses the challenge of slow email response times by providing actionable insights directly within team members' inboxes. The tool automatically assigns deadlines to incoming emails based on pre-set goals, prioritizing them with a visual countdown timer. This immediate visibility helps employees manage their workload proactively and ensures critical communications are addressed promptly.

Managers gain a comprehensive overview through a customizable dashboard, enabling live tracking of individual and team performance against specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Performance data can be filtered by various criteria, such as customer groups or communication type. By equipping both team members and managers with real-time data and alerts, the platform facilitates improved responsiveness, enhances customer satisfaction, and supports the achievement of service targets across departments like customer success, service, and account management.

Features

Real-time Inbox KPIs: Displays specific SLA and KPI targets directly within each team member's email inbox.
Prioritized Email Queue: Automatically assigns deadlines to incoming emails based on set goals and prioritizes them with a countdown timer.
Inbox Alerts: Notifies team members when response targets are at risk.
Manager Dashboard: Provides a live, customizable view of individual and team email performance.
Performance Filtering: Allows managers to filter performance data by customer groups, communication type (internal/external), and service tiers.
SLA & KPI Customization: Enables setting and customizing specific SLAs and KPIs per account, customer, or team.
Shared Mailbox Tracking: Monitors response times for both individual and shared mailboxes.
Integration with Outlook & Gmail: Works seamlessly with major email platforms.

Use Cases

Improving customer service response times to meet or exceed expectations.
Ensuring sales and account management teams provide swift replies to VIP clients.
Monitoring and enhancing SLA compliance for customer success teams.
Tracking email efficiency for remote teams.
Optimizing communication workflows in corporate travel, insurance, and logistics sectors.
Providing performance insights for coaching and team improvement.

FAQs

Does timetoreply work with Outlook, Gmail, and other email platforms?

Yes, timetoreply seamlessly integrates with the two major email platforms, Outlook and Gmail. It works with your existing email setup.
Can I measure response times for individual team members and shared mailboxes?

Absolutely! timetoreply lets you track email response metrics for both individual team members and shared mailboxes.
How does timetoreply ensure my email data stays secure?

timetoreply is GDPR-compliant and doesn’t store email content. Instead, it works with metadata to provide analytics, ensuring your email communications remain private and secure.
Will timetoreply help my team respond faster and improve customer satisfaction?

Yes. By displaying real-time response metrics and countdown timers directly in your team’s inboxes, timetoreply empowers them to stay on top of their targets, leading to faster response times and improved customer satisfaction.
How quickly can I get started with timetoreply?

Getting started is quick. Connect your email accounts, download the timetoreply extension, configure your SLAs, and start tracking live email performance, often within minutes.