What is Smiley?
Smiley provides a comprehensive SMS marketing solution designed specifically for local businesses across various industries including massage & spa, medical beauty & spa, eyelashes & nails beauty, pet grooming, and restaurants. The platform enables businesses to put customers at the center of their operations through text-based communication and automated marketing features.
The system helps businesses know their customers through insightful analytics dashboards, talk to customers via messaging platforms, and engage customers through automated feedback collection, next-visit coupons, and referral programs. By automating customer interactions and feedback collection, businesses can improve their Net Promoter Score and build stronger customer relationships.
Features
- Messaging platform: Text-based communication system for customer interactions
- Marketing automation: Automated feedback collection, coupon distribution, and referral programs
- CRM platform: Customer relationship management with analytics dashboard
- SMS campaign: Targeted SMS marketing campaigns for customer engagement
- Visitor management: Digital check-in and customer management system
- Feedback & Reviews: Automated feedback collection and review management
- Loyalty programs: Coupon and referral features to encourage repeat business
Use Cases
- Automating customer feedback collection after service visits
- Increasing 5-star reviews on platforms like Yelp
- Managing customer check-ins and visitor tracking
- Running SMS marketing campaigns to promote services
- Building customer loyalty through automated coupon distribution
- Preventing negative reviews by addressing issues before they're posted
- Generating customer referrals through automated sharing features
