What is SalesWon?
SalesWon provides a comprehensive CRM and CPQ solution built on the ServiceNow NOW Platform, designed to integrate sales and customer service management. It replaces disparate applications and legacy systems with a unified platform that automates processes from lead management to customer support.
The application facilitates immediate access to sales data for customer service teams without requiring complex system integrations. It aims to reduce operational costs associated with licensing, support, and training while enhancing efficiency through intuitive design and rapid implementation.
Features
- CRM and CPQ Integration: Combines customer relationship management and configure-price-quote functionality on a single platform
- Data Sharing: Enables seamless access to sales data for customer service management teams without system integrations
- Process Automation: Automates quote-to-cash-to-customer-support processes to replace disparate apps and legacy platforms
- Cost Reduction: Lowers license, support, and training costs through an intuitive and efficient platform
- Rapid Implementation: Allows implementation of core CRM and CPQ functionality in weeks with easy training
Use Cases
- Modernizing sales processes by eliminating disparate apps and legacy platforms
- Improving customer service experiences through better access to sales data
- Automating quote-to-cash processes for B2B sales
- Reducing operational costs in sales and customer service management
- Training sales teams and customers quickly on a unified platform
