What is MirrorMe?
MirrorMe empowers insurers and service organizations to remotely capture visual evidence, such as videos and photos, from their customers to accelerate claim settlements, risk quantification, and technical support. The platform operates seamlessly via mobile web browsers, eliminating the need for additional app downloads and providing a frictionless experience on both iOS and Android devices.
With robust security features like custom data storage and Single Sign-On (SSO), MirrorMe ensures data privacy and protection. Its scalable SaaS solution integrates easily with existing IVR systems and web portals, offering instant visual insights for underwriting, claims processing, and virtual support. MirrorMe's innovative approach enhances operational efficiency and elevates customer satisfaction by enabling real-time, app-free collaboration.
Features
- App-Free Visual Capture: Collect photos and videos from customers without requiring an app download
- Real-Time Collaboration: Enable live video and photo interactions for immediate claim and risk assessment
- Custom Data Privacy Controls: Utilize globally distributed data storage and Single Sign-On (SSO) for secure data handling
- Seamless Integration: Deploy quickly with no integration, or connect with IVR systems and web portals
- SaaS Scalability: Scale self-service workflows to handle increased demand and after-hours events
- Guidewire Marketplace Integration: Leverage ready-to-use add-ons for industry-standard insurance platforms
- Automated Visual Surveys: Automate data capture processes to provide more self-service options
Use Cases
- Remotely settling insurance claims with customer-submitted photos and videos
- Conducting risk assessments without onsite visits
- Providing instant visual support for technical service issues
- Automating data collection for underwriting and customer onboarding
- Expediting the documentation process following natural disasters or high-claim events
- Enhancing customer satisfaction with app-free virtual support experiences
