SpicyGen
What is Maisie?
Maisie is a conversational AI chatbot platform specifically built for eCommerce businesses. It helps to improve customer experiences, increase sales, and optimize marketing by engaging website visitors with automated, personalized interactions.
It is designed to handle a variety of tasks, from answering customer queries and providing order updates to recommending products and capturing email/SMS leads. The platform integrates with popular eCommerce and marketing tools, offering a comprehensive solution for enhancing online store performance.
Features
- Customer Service Automation: AI-powered responses to customer queries 24/7.
- Order Status Updates: Real-time order tracking and status information for customers.
- Live Chat Handover: Seamless transfer to human agents for complex inquiries.
- Personalized Product Recommendations: AI-driven product suggestions based on customer behavior.
- Pre-sales Query Handling: Automated answers to common questions, reducing purchase barriers.
- Cart Abandonment Reduction: Tools and strategies to minimize cart abandonment.
- Email & SMS List Building: Contextual opt-ins to grow subscriber lists.
- Price Drop Notifications: Allows shoppers to opt-in for price drop notifications.
- Customizable Chatbot Design: Adapt the chatbot's appearance and conversation flow.
- Integration Capabilities: Connects with platforms like Shopify, BigCommerce, and Klaviyo.
Use Cases
- Automating customer support inquiries.
- Providing instant order status updates.
- Guiding shoppers to relevant products.
- Increasing sales conversions through personalized recommendations.
- Growing email and SMS subscriber lists for marketing campaigns.
- Reducing cart abandonment rates.
- Improving customer engagement.
- Streamlining the customer journey.
FAQs
-
Will you charge me extra if I exceed my plan’s traffic tier?
We’ll notify you when you are getting close to your monthly traffic tier limit. You can choose to upgrade to the next traffic tier or remain on your current tier. If you choose to stay on your current tier Maisie will be deactivated from your site until the end of your current monthly billing period. At the start of your next billing period Maisie will be reactivated on your site automatically. This ensures you can keep control of your costs. -
Can I cancel Maisie at any time?
Yes, you can cancel Maisie at any time. You do not need to enter into any long term contracts to use Maisie. -
What payment methods do you accept?
We accept major credit cards such as Visa, MasterCard, American Express and Discover. If your store is on Shopify, payments will be billed to your Shopify account. -
What happens at the end of my free trial?
As you near the end of your free trial period you will be asked to provide your payment details in order to continue using Maisie. If you do not provide payment details Maisie will be deactivated on your site but your account, settings, convos and data will remain intact so that you can login and continue with Maisie at a later time. -
Do I need to provide my credit card details to start my free trial?
No, we want you to be able to freely enjoy the benefits of using Maisie so we do not ask you to provide your credit card details to start a 14 day free trial. You will only need to provide your credit card details, or authorise payment if you are on Shopify, if you wish to continue using Maisie at the end of your free trial period.
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Maisie Uptime Monitor
Average Uptime
100%
Average Response Time
188.73 ms
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