Hypertype - AI-Powered Customer Support Agent

Hypertype AI-Powered Customer Support Agent

What is Hypertype?

Hypertype offers an AI-powered solution designed to enhance customer support experiences. Hyperbrain, the core AI agent, leverages company data sources to deliver accurate and human-like responses to customer inquiries.

This tool integrates with various platforms like Gmail, Intercom, Zendesk, and Outlook. The system is built for speed and accuracy, aiming to significantly reduce response times while maintaining a high level of customer satisfaction.

Features

AI-Powered Responses: Delivers human-like, informative answers to customer inquiries.
Data Source Integration: Syncs with various platforms including files, emails, wikis, and CRMs.
Real-Time Learning: Adapts and learns from real-time company data.
High Accuracy: Achieves up to 99% information accuracy with state-of-the-art AI.
Brand Alignment: Ensures all communications align with the company's brand voice.
Multi-Language Support: support 95 languages.

Use Cases

Answering complex customer support questions.
Streamlining email communication for freelancers and solopreneurs.
Supercharging support teams with real-time company data.
Turbocharging multi-teams and enterprises with data-driven insights and workflows.
Onboarding new coworkers.
Reducing repetitive email tasks.
Improving response time.

FAQs

Do you offer free trials?

Yes, you can try Hypertype free for 7 days - no credit card required. During the free trial, there are limitations on the amount of data you can upload and connect. To unlock more features and enjoy greater access, simply sign up for our paid plan. Upgrade today for increased data capacity and seamless connectivity.
How long does it take before I can use Hypertype?

Hyperbrain syncs your company data sources within split seconds. Hypertype is designed for teams that have tons of data sitting across different systems in silos. Our state-of-the-art technology enables teams to use high quality and accurate data to answer any customer scenarios real-time. We believe that your team should not spend time in learning a new tool or break any habits in using a new platform. Hypertype is embedded seamlessly within your CS tech stack.
How does Hypertype handle data privacy?

We take data privacy very seriously. We are ISO 27001 Certified. All our services are hosted in Europe and are designed to adhere to GDPR regulations. Rest assured, no customer data is used for model training, retraining, or improvement. Moreover, at any given time, users are entitled to request the deletion of their data. You can read more about our Trust center and privacy policy for more detailed understanding.
How does Hypertype approach security?

At our company, security is of utmost importance. Hypertype is always working to meet and exceed best security practices. We continuously monitor our systems and use intrusion detection systems to guard against potential threats. In the event of a security incident, Hypertype has established incident response policies and playbooks that are tested annually. All customer data is encrypted with TLS in transit and AES at rest. We use Single-Sign-In (SSO) to authenticate our users, so no need to remember additional passwords.
Is Hypertype also available in other tools or platforms?

Currently, Hypertype is available in Gmail, Intercom, Zendesk and Outlook. You can upload your website, PDFs, excel files; and Connect your Hyperbrain with your Gmail email history, Notion pages, website, Calendly link with Hypertype, and more. Sign up to unlock data integrations and reply interfaces.If you need a custom integration, we're happy to build it for you. Contact info@hypertype.co.