What is frontdesq?
Built for small businesses across Australia, frontdesq answers missed, busy, overflow and after-hours calls using a greeting, questions and handling rules tailored to each business. Customers continue calling the existing business number, while the service responds around the clock and works from the business's own information.
The AI receptionist can qualify callers, capture enquiry details, check calendar availability, book appointments and transfer urgent calls to a nominated contact. After each call, it provides a clear summary through SMS, email or the dashboard, including who called, what they needed and the next action.
Features
- 24/7 Call Answering: Handles missed, busy, overflow, night, weekend and public holiday calls.
- Automatic Appointment Booking: Checks calendar availability, offers open times and confirms bookings with callers.
- Urgent Call Transfers: Routes urgent enquiries directly to a nominated business contact or flags them for priority follow-up.
- Caller Qualification: Asks tailored questions and collects the caller's contact details, requirements and priority.
- Instant Call Summaries: Sends structured call details and next steps by SMS, email or dashboard.
- Custom Business Rules: Uses the business's greeting, services, hours, questions, knowledge base and preferred call outcomes.
- Concurrent Call Handling: Supports between one and five simultaneous callers, depending on the selected plan.
- Review Follow-Up: Can contact customers after completed bookings to support honest Google reviews and flag problems.
Use Cases
- Answer missed calls while tradespeople are working on site.
- Book patient appointments for medical and dental practices.
- Capture after-hours enquiries for hotels, restaurants and service businesses.
- Qualify prospective clients for law firms and professional services.
- Route urgent property management calls to the appropriate team member.
- Schedule service appointments for car dealerships and auto repair businesses.
- Handle call overflow when an in-house reception team is busy.
- Send organized caller details to business owners for follow-up.
How It Works
Customers Call the Existing Number
Customers use the same number shown on the business's signage, website and Google listing. Missed, busy, overflow or after-hours calls are forwarded automatically.
frontdesq Answers the Call
The AI receptionist uses the business's custom greeting, questions and rules to qualify the caller, capture details, book an appointment or transfer an urgent enquiry.
The Business Receives the Outcome
Call details, the caller's needs and the action taken are delivered through SMS, email or the dashboard, with recordings also available.
FAQs
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What happens if the AI is unsure how to handle a call?
It does not guess. Depending on the business's preferences, it schedules a callback or transfers the call to a human. -
Can a business keep its current phone number?
Yes. Customers continue calling the existing number, and missed calls are automatically diverted to frontdesq through call forwarding. -
How quickly can frontdesq be set up?
Setup is usually completed within one day. The team connects the number, configures the assistant for the business and tests it with the customer. -
What happens when included monthly minutes are exceeded?
Calls are not cut off, and extra charges are not applied automatically. If usage remains above the allowance, frontdesq recommends moving to a more suitable plan. -
Do unused call minutes roll over?
No. The included minute allowance resets each month.
