What is Fixably?
Fixably is a comprehensive SaaS platform built to streamline and automate after-sales service operations for repair and refurbishment businesses. It provides purpose-built solutions for retail repair centers, depot-level facilities, and multi-brand authorized service providers. The platform integrates automated technician workflows, customer communication tools, OEM integrations, inventory management, and robust reporting capabilities to enhance productivity and reduce turnaround times.
Fixably offers two main products: Fixably Repair, which integrates all necessary tools for performing and following up on repairs; and Fixably Depot, designed for high-volume repair operations with configurable workflows and real-time insights. Additionally, Fixably Refurb simplifies the refurbishing and reselling of electronics with advanced reporting. The platform is trusted by leading after-sales providers and integrates seamlessly with systems like Apple GSX and various payment and shipping solutions.
Features
- Automated Technician Workflows: Streamline repair processes with automated check-in, pick-up, and custom workflows.
- Customer Communication Tools: Manage customer interactions via SMS, email, WhatsApp, and direct messaging with two-way communication options.
- OEM Integrations: Seamlessly integrate with Apple GSX, accounting software, and shipping carriers.
- Inventory Management: Track stock levels, handle parts harvesting, and manage batch imports and edits.
- Reporting and Data Insights: Access standard and custom reports, plus business reviews for data-driven decisions.
- Point of Sale: Process transactions with integrated payment systems including Stripe, Moneris, and CCV Payments.
Use Cases
- Managing repair operations for Apple Authorized Service Providers.
- Streamlining high-volume depot repair and refurbishment processes.
- Handling multi-brand authorized repairs for service centers.
- Automating customer communication and repair status updates.
- Integrating with OEM systems for parts ordering and warranty claims.
- Optimizing inventory and stock management for repair businesses.
FAQs
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What is Fixably?
Fixably is a SaaS platform for managing repair and refurbishment operations, offering solutions for retail repair centers, depot facilities, and multi-brand authorized service providers. -
Does Fixably integrate with Apple GSX?
Yes, Fixably offers seamless integration with Apple GSX for parts ordering, warranty claims, and service management. -
What payment methods does Fixably support?
Fixably supports payment integrations including Stripe, Moneris, and CCV Payments. -
Can Fixably be used for high-volume depot repair?
Yes, Fixably Depot is specifically designed for high-volume repair operations with configurable workflows, real-time insights, and API access. -
Does Fixably offer customer communication tools?
Yes, Fixably provides SMS, email, WhatsApp, and direct messaging for customer communication, including two-way SMS options.
