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What is Encore Business Solutions?
Encore Business Solutions is a trusted Microsoft Dynamics 365 partner specializing in ERP and CRM solutions for mid-market companies. With over 2,300 implementations completed, the company brings deep expertise in Dynamics 365 Business Central, Finance & Operations, and CRM, as well as the broader Microsoft ecosystem including Power BI, Power Automate, and Copilot AI. Encore offers end-to-end services from software selection and implementation to training, change management, and ongoing support.
The company serves clients across Canada and the United States, helping them align technology with business strategy, integrate systems, and achieve user adoption. Encore holds Microsoft Solutions Designation for Business Applications and specializes in small and midsize business management. Whether migrating from legacy on-premise solutions like Dynamics GP, NAV, or AX, or deploying new cloud-based systems, Encore provides honest guidance and long-term partnership.
Features
- Dynamics 365 ERP Implementation: Expert implementation of Business Central, Finance & Operations, and Dynamics GP/NAV/AX migration.
- Dynamics 365 CRM Implementation: Comprehensive setup and customization of Sales, Customer Service, Project Operations, Field Service, and Marketing.
- Microsoft Power Platform Integration: Seamless integration with Power BI, Power Automate, Power Apps, and Power Pages.
- Copilot and AI Solutions: Leverage Microsoft Copilot to enhance productivity and decision-making.
- On-Premise to Cloud Migration: Smooth transition from on-premise Dynamics GP, NAV, AX to cloud-based Dynamics 365.
- Training and Change Management: User training and support to ensure high adoption and effective use of new systems.
- Systems Integration: Connect Dynamics 365 with third-party applications and ISV add-ons.
- Encore Care Support: Ongoing support and maintenance services for long-term success.
Use Cases
- Implementing a new ERP system for a mid-market manufacturing company.
- Migrating from an on-premise Dynamics GP system to cloud-based Dynamics 365 Business Central.
- Deploying a unified CRM platform to improve sales and customer service processes.
- Integrating Power BI for real-time business analytics and reporting.
- Automating workflows with Power Automate to increase operational efficiency.
- Adopting Microsoft Copilot to assist employees with daily tasks and data insights.
- Upgrading from legacy systems (NAV, AX) to modern cloud ERP.
- Providing training and change management support for a new Dynamics 365 rollout.
FAQs
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What industries does Encore serve?
Encore serves mid-market companies in various industries, with specific expertise in manufacturing, construction, and local government, as well as other sectors. -
Does Encore offer training for Dynamics 365?
Yes, Encore provides Dynamics user training as part of its services to help teams become comfortable and capable with their new business technology. -
What geographic areas does Encore cover?
Encore has offices in Winnipeg, Calgary, and Seattle, and serves clients throughout Canada and the United States, with virtual offices across North America. -
Can Encore help with migrating from older Dynamics versions?
Yes, Encore specializes in migrating from on-premise solutions like Dynamics GP, NAV, and AX to cloud-based Dynamics 365.
