What is Dexatel?

Dexatel is a comprehensive omnichannel messaging platform designed for businesses seeking to optimize their customer communications. With a unified inbox, organizations can manage incoming and outgoing messages across channels such as SMS, WhatsApp, Viber, RCS, Messenger, and Instagram in real time. The platform supports instant mass messaging, audience segmentation, campaign management, and provides robust analytics to enhance marketing strategies and operational efficiency.

Dexatel’s scalable solutions are suitable for industries including retail, healthcare, hospitality, finance, and more, offering tailored implementations without hidden fees. Its pay-as-you-go pricing model, automated workflow integrations, and secure environment make it suitable for businesses of all sizes aiming to increase customer engagement, improve conversions, and manage brand communications efficiently.

Features

Unified Omnichannel Inbox: Manage all business communications from SMS, social media, and messaging apps in a single place.
Mass Messaging Campaigns: Send personalized bulk messages and monitor delivery with real-time analytics.
Audience Segmentation: Import and segment customer lists for targeted outreach.
Robust Security Measures: Ensure privacy and compliance in all communications.
URL Tracking and Insights: Shorten URLs and track engagement for marketing effectiveness.
API Integrations: Connect communications platform with CRM or business software.
Two-Way Messaging: Enable interactive conversations with customers.
Pay-As-You-Go Pricing: Transparent pricing with no sign-up or subscription fees.

Use Cases

Sending time-sensitive weather alerts to customers.
Launching targeted marketing campaigns via SMS and social media.
Automating user authentication and one-time passwords.
Reminding clients about appointments to reduce no-shows.
Managing omnichannel support and customer service queries.
Monitoring-message delivery and engagement rates.
Implementing secure communication workflows in healthcare or finance sectors.

FAQs

Can more than one person use the Dexatel account?

Yes, Dexatel offers subaccounts that allow account sharing with multiple team members and enables centralized monitoring from the main account.
Are my payment details secure?

Dexatel does not store bank, credit card, or PayPal information; all payments are processed directly through your financial service provider.
Why are some messages not delivered?

Message delivery can fail due to recipient issues like phone being off, roaming, network problems, carrier blocks, or unsupported sender IDs.
Can I cancel my account at any time?

Yes, you can remove payment details and cancel the account anytime as Dexatel operates without monthly or annual subscription commitments.
Are there additional fees involved with the SMS service?

Besides standard pricing and phone number costs, your mobile carrier may apply minor fees for sending and receiving SMS messages.