What is Deskafy?
Deskafy is a comprehensive customer support platform designed to help businesses scale their support operations efficiently. The platform enables organizations to create branded support centers with custom subdomains, styling, and independent user management for multiple brands. It integrates with Envato marketplace to automatically verify purchase codes and provide priority support to verified customers, making it ideal for digital product sellers.
The system features smart ticket management with automated workflows, priority levels, and team collaboration tools. Deskafy offers various pricing plans based on per-agent billing, including a 14-day free trial with no credit card required. The platform includes unlimited tickets, knowledge base functionality, and storage options that scale with business needs.
Features
- Brand Customization: Create branded support centers with custom subdomains, logos, and colors for multiple brands
- Envato Integration: Automatically verify purchase codes and provide priority support to verified customers
- Smart Ticket Management: Organize support requests with automated workflows, priorities, and team collaboration
- AI Assistant: Available in Enterprise plan for enhanced support automation
- Unlimited Tickets: All plans include unlimited support tickets regardless of customer volume
Use Cases
- Digital product sellers managing customer support for multiple brands
- Growing businesses scaling their customer support operations
- Teams needing automated ticket management and workflow optimization
- Companies requiring marketplace integration for purchase verification
- Organizations wanting branded support portals with custom domains
FAQs
-
How does the per-agent pricing model work?
You pay for each support agent on your team, with each agent getting full access to all features in your chosen plan. You can add or remove agents anytime. -
Can I change plans anytime?
Yes, you can upgrade, downgrade, or change your agent count at any time. Changes take effect immediately with prorated billing. -
What happens during the free trial?
You get full access to all features in your chosen plan for 14 days with no credit card required. You can upgrade, downgrade, or cancel anytime during the trial. -
Are there annual discounts available?
Yes, annual plans save you 17% compared to monthly billing. You can switch to annual billing at any time to start saving immediately. -
What payment methods are accepted?
All major credit cards and PayPal are accepted. All payments are processed securely through trusted payment partners.
