What is DealerPeak?
DealerPeak is a comprehensive CRM platform specifically built for automotive dealerships and auto groups, providing enterprise-wide management of customers, sales, and marketing from a single login. It enables users to report on trends across their entire auto group while allowing detailed analysis of individual locations, teams, or associates. The platform includes features such as robust deal desking, proactive alerts, trade appraisals, credit pulls, equity mining, and inventory management, all designed to integrate seamlessly with existing workflows through lightning-fast connections to various tools.
With customizable workflows, open API technology for integration with digital retailing tools, and a focus on improving store efficiency and customer experience, DealerPeak aims to streamline dealership operations. It supports BDC teams in routing and managing internet and phone traffic across all locations and offers 24/7 white-glove support with a 99.99% uptime SLA to ensure reliability and minimize downtime.
Features
- Open Platform (API): Easily connect to digital retailing tools or build custom apps
- Customizable Workflows: Configurable workflows and access levels for groups, stores, teams, or individuals
- White Glove Support: 24/7 support via chat, text, or phone
- 99.99% Uptime SLA: High reliability to minimize downtime and lost sales
- Designed for BDC Teams: Route and manage internet and phone traffic across all locations
Use Cases
- Managing customer relationships across multiple dealership locations
- Analyzing sales trends and performance metrics for auto groups
- Streamlining deal desking and trade appraisals processes
- Integrating with digital retailing tools for enhanced operations
- Improving store efficiency and customer experience in automotive sales
