What is CometChat?
CometChat is a comprehensive platform that unifies user-to-user chat, voice and video calls, and user-facing AI agents in a single, compliant, and scalable solution. It offers drop-in UI components, SDKs, and APIs for popular frameworks, as well as no-code embeds, making it easy to integrate rich communication features into any app or website.
Backed by a robust infrastructure with 99.999% uptime and a 7ms API response time, CometChat ensures reliable performance across 163 countries. The platform includes built-in moderation and guardrails, analytics and insights, a notification engine, and multi-tenant support, allowing teams to ship faster while delivering seamless user experiences.
Features
- Real-Time Chat & Messaging: 1:1, group, and broadcast chat with rich media, reactions, threads, typing indicators, and read receipts.
- Voice & Video Calls: Crystal-clear 1:1 and group video and voice calls with screen sharing, recording, and transcription.
- Full-Stack AI Agent Platform: Create, deploy, and monitor AI agents with RAG, tool-calling, agent-ready UI, guardrails, fallback logic, and built-in analytics.
- Moderation & Guardrails: AI-native, context-aware safety for user content and agent responses with a visual rule engine and multilingual/media support.
- Analytics & Insights: Track conversation health and agent success with out-of-the-box dashboards without extra tooling.
- Notification Engine: Push, email, and SMS alerts with user preference controls, retries, quiet hours, and custom templates.
- Multi-Tenant Infrastructure: Run multiple brands, communities, or customers on a single backend with isolated logic, moderation, and branding.
- Developer Tooling: UI Kits, SDKs, APIs, webhooks, and visual builders for any team's workflow.
- High Performance & Compliance: 7ms API response time, 99.999% uptime, and ISO, HIPAA, SOC 2, GDPR compliance.
Use Cases
- Add in-app chat and video calls to on-demand services like ride-sharing or food delivery.
- Enable real-time communication in online marketplaces between buyers and sellers.
- Provide secure messaging and telehealth consultations in healthcare applications.
- Create collaborative learning environments with group chat and video for education platforms.
- Build community and social apps with moderated chat, feeds, and voice channels.
- Integrate AI copilots for customer support or user assistance within any application.
- Develop gaming platforms with in-game chat and voice communication.
FAQs
-
Do you offer HIPAA compliance?
Yes, CometChat offers HIPAA/BAA compliance as part of the Advanced and Enterprise plans. -
What are Monthly Active Users?
Monthly Active Users (MAUs) are unique users who engage with your app's chat or calling features within a calendar month. Plans include a certain number of MAUs, with overage charges for exceeding that limit. -
What happens if I exceed my plan's limits?
If you exceed your plan's MAU or concurrent connections limits, overage rates apply: $0.10 per MAU and $1 per concurrent connection. Enterprise plans have no overages. -
Can I use voice and video without using text chat?
Yes, you can use voice and video calls independently from text chat. CometChat allows you to enable only the features you need. -
Do you offer a free trial?
Yes, CometChat offers a free Build plan for up to 100 users with no credit card required, which is suitable for testing and development.
Helpful for people in the following professions
CometChat Uptime Monitor
Average Uptime
50%
Average Response Time
407.5 ms
