What is ChatSMB?
ChatSMB offers an AI-powered chat solution designed to enhance customer engagement and lead generation for businesses. The AI agent is available 24/7 on your website, responding to inquiries and nurturing prospects.
The platform seamlessly transitions between AI chat and live chat, allowing businesses to engage in real-time conversations when available. All interactions are conveniently delivered to your inbox, ensuring efficient follow-up and maximizing customer interaction effectiveness.
Features
- AI Agent: Available 24/7 to respond to customer inquiries and nurture prospects.
- Live Chat Integration: Allows businesses to switch to live chat when available.
- Inbox Delivery: Finished conversations are sent to your inbox for follow-up.
- Lead Capture: Captures contact information upfront for improved lead generation.
- Customizable Widget: Customize the widget appearance.
- Automated Site Crawl: Gathers basic information about your company.
Use Cases
- Responding to customer inquiries instantly, 24/7.
- Generating leads by capturing contact information.
- Nurturing prospects through conversational AI.
- Providing customer support.
- Managing customer interactions during and outside of business hours.
FAQs
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Can I customize the chat widget?
Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant. -
How does the AI know how to talk about my business?
ChatSMB is trained to only talk about your business based on the context it’s given. When you sign up and enter your domain, it will automatically crawl your site once to get some basic information about the business that it can speak to. You can customize the rest of the bot easily by adding language prompts in our customization page.
