CXAssist vs Virtual Workforce Detailed comparison features, price

CXAssist

CXAssist revolutionizes email management by leveraging advanced AI technology to provide automated, personalized responses based on your organization's content and brand voice. The platform analyzes your website, previous emails, and uploaded documents to create contextually accurate replies that maintain consistency with your communication style.

The system offers flexible customization options with three distinct personas (Generalist, Sales, and Support), supports over 50 languages, and includes intelligent workflow rules for seamless email handling. Organizations can maintain control through customizable settings, keyword-based filtering, and human override options for sensitive communications.

Virtual Workforce

Virtual Workforce is a cutting-edge AI platform that transforms business operations through intelligent virtual employees. The platform seamlessly integrates with various business systems including ERP, WMS, TMS, TOS, and CRM, creating a unified AI-powered hub for real-time data aggregation and communication management. It significantly reduces email handling time from 5 minutes to 1.5 minutes per email, while improving response times by up to 60%.

The platform features advanced capabilities for automated responses, secure data handling, and customizable knowledge base management. Virtual Workforce maintains quality through a hybrid approach, combining AI efficiency with human oversight, ensuring all communications meet high service standards while achieving up to 40% cost savings.

CXAssist

Pricing

Freemium

From 34$

Virtual Workforce

Pricing

Freemium

From 999$

CXAssist

Features

AI Training: Custom knowledge base creation from website content and previous emails
Multiple Personas: Choice between Generalist, Sales, and Support personas
Multilingual Support: Capability to understand and reply in over 50 languages
Custom Rules Engine: Flexible workflow management with keyword-based filtering
Draft Mode: Option to review AI-generated responses before sending
Integration Support: Compatible with Google, Microsoft, and IMAP email accounts
Human Override: Automatic escalation of complex queries to human representatives
Analytics Dashboard: Detailed monitoring of email activity and responses

Virtual Workforce

Features

Seamless Data Integration: Connect and integrate multiple business systems for unified data access
Automated Responses: AI-powered email and chat management with reduced handling times
No-Code Platform: Deploy AI assistants without programming knowledge
Secure Operations: Private cloud hosting with on-premises deployment option
Knowledge Base Management: Controlled updates and improvements with approval system
Multi-Channel Support: Handle email, chat platforms, and future phone support
Real-Time Data Processing: Instant access to aggregated business information
Human Verification: Optional human review before sending communications

CXAssist

Use cases

Automated sales inquiry responses
Customer support ticket management
Freelancer client communication
Marketing agency client updates
Service business client reactivation
E-commerce customer support
Routine email management
Multi-language customer communication

Virtual Workforce

Use cases

Automated email response management
Customer service automation
Bookkeeping and financial task management
Internal knowledge base assistance
Logistics and supply chain management
Sales lead management and follow-ups
Support ticket resolution
Multi-language customer support

CXAssist

FAQs

What are pre-set personas and how do they work?

There are 3 pre-set personas: Generalist, Support, and Sales. The Generalist maintains a neutral disposition, the Support persona focuses on customer needs with empathy, and the Sales persona leverages sales best practices to drive action.

Is CXassist capable of understanding and replying in different languages?

CXassist can understand and reply in over 50 languages.

How do I train CXassist with my own training material?

You can upload documents in PDF, Doc, TXT and CSV formats, train the AI using your website URL and sent emails, or integrate storage apps for seamless experience.

Virtual Workforce

FAQs

How many tokens are needed to process an average email?

Processing and writing an average email requires approximately 2,500 tokens. With 1 million tokens, you can process around 400 emails.

What business systems can Virtual Workforce integrate with?

Virtual Workforce can integrate with ERP, WMS, TMS, TOS, PIM, OMS, CRM, BI systems, manuals, custom databases, and email inboxes in real-time.

What are the average time savings for email processing?

The platform reduces average email handling time from 4.5 minutes to 1.45 minutes per email, resulting in significant time savings.