What is CXAssist?
CXAssist revolutionizes email management by leveraging advanced AI technology to provide automated, personalized responses based on your organization's content and brand voice. The platform analyzes your website, previous emails, and uploaded documents to create contextually accurate replies that maintain consistency with your communication style.
The system offers flexible customization options with three distinct personas (Generalist, Sales, and Support), supports over 50 languages, and includes intelligent workflow rules for seamless email handling. Organizations can maintain control through customizable settings, keyword-based filtering, and human override options for sensitive communications.
Features
- AI Training: Custom knowledge base creation from website content and previous emails
- Multiple Personas: Choice between Generalist, Sales, and Support personas
- Multilingual Support: Capability to understand and reply in over 50 languages
- Custom Rules Engine: Flexible workflow management with keyword-based filtering
- Draft Mode: Option to review AI-generated responses before sending
- Integration Support: Compatible with Google, Microsoft, and IMAP email accounts
- Human Override: Automatic escalation of complex queries to human representatives
- Analytics Dashboard: Detailed monitoring of email activity and responses
Use Cases
- Automated sales inquiry responses
- Customer support ticket management
- Freelancer client communication
- Marketing agency client updates
- Service business client reactivation
- E-commerce customer support
- Routine email management
- Multi-language customer communication
FAQs
-
What are pre-set personas and how do they work?
There are 3 pre-set personas: Generalist, Support, and Sales. The Generalist maintains a neutral disposition, the Support persona focuses on customer needs with empathy, and the Sales persona leverages sales best practices to drive action. -
Is CXassist capable of understanding and replying in different languages?
CXassist can understand and reply in over 50 languages. -
How do I train CXassist with my own training material?
You can upload documents in PDF, Doc, TXT and CSV formats, train the AI using your website URL and sent emails, or integrate storage apps for seamless experience.
Related Queries
Helpful for people in the following professions
CXAssist Uptime Monitor
Average Uptime
100%
Average Response Time
231 ms
Last 30 Days
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