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What is Virtual Workforce?
Virtual Workforce is a cutting-edge AI platform that transforms business operations through intelligent virtual employees. The platform seamlessly integrates with various business systems including ERP, WMS, TMS, TOS, and CRM, creating a unified AI-powered hub for real-time data aggregation and communication management. It significantly reduces email handling time from 5 minutes to 1.5 minutes per email, while improving response times by up to 60%.
The platform features advanced capabilities for automated responses, secure data handling, and customizable knowledge base management. Virtual Workforce maintains quality through a hybrid approach, combining AI efficiency with human oversight, ensuring all communications meet high service standards while achieving up to 40% cost savings.
Features
- Seamless Data Integration: Connect and integrate multiple business systems for unified data access
- Automated Responses: AI-powered email and chat management with reduced handling times
- No-Code Platform: Deploy AI assistants without programming knowledge
- Secure Operations: Private cloud hosting with on-premises deployment option
- Knowledge Base Management: Controlled updates and improvements with approval system
- Multi-Channel Support: Handle email, chat platforms, and future phone support
- Real-Time Data Processing: Instant access to aggregated business information
- Human Verification: Optional human review before sending communications
Use Cases
- Automated email response management
- Customer service automation
- Bookkeeping and financial task management
- Internal knowledge base assistance
- Logistics and supply chain management
- Sales lead management and follow-ups
- Support ticket resolution
- Multi-language customer support
FAQs
-
How many tokens are needed to process an average email?
Processing and writing an average email requires approximately 2,500 tokens. With 1 million tokens, you can process around 400 emails. -
What business systems can Virtual Workforce integrate with?
Virtual Workforce can integrate with ERP, WMS, TMS, TOS, PIM, OMS, CRM, BI systems, manuals, custom databases, and email inboxes in real-time. -
What are the average time savings for email processing?
The platform reduces average email handling time from 4.5 minutes to 1.45 minutes per email, resulting in significant time savings.
Related Queries
Helpful for people in the following professions
Virtual Workforce Uptime Monitor
Average Uptime
99.7%
Average Response Time
498.77 ms
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