Virtual Scale - AI-Powered Contact Center on Autopilot

Virtual Scale AI-Powered Contact Center on Autopilot

Contact for Pricing

#virtual teams
#AI agents
#Multi-channel
#CRM Integration
#automation
#Customer Engagement

What is Virtual Scale?

Virtual Scale is a platform designed to empower businesses with AI-driven virtual teams. These teams engage customers across various channels, including calls, chat, WhatsApp, and SMS, all managed from a single, unified platform.

The platform allows for the creation and management of AI-powered teams tailored to specific business needs. AI agents can be customized with specific skills and knowledge. Virtual Scale integrates with CRMs and real-world services to provide smooth, personalized service and automated outcome actions based on customer interactions.

Features

Virtual Teams: Create and manage AI-powered teams tailored to your business needs.
AI Employees: Customize AI agents with specific skills and knowledge for each team.
Multi-Channel Communication: Engage customers via calls, chat, WhatsApp, SMS, and more - all from one platform.
AI-Enhanced Voice Calls: Handle customer calls with intelligent AI agents.
Instant Social Replies: AI employees instantly respond to comments, reviews, and messages on multiple social platforms.
Smart Categorization: AI employees tag interactions with predefined categories.
Automated Summaries: AI employees create concise summaries after each interaction.
CRM Integration: Effortlessly sync AI teams with your CRM.
Real-World Plugins: Enable AI employees to interact with real-world services.
Automated Outcome Actions: AI employees trigger actions based on interaction outcomes.

Use Cases

Enhance customer engagement across multiple channels.
Automate customer support interactions.
Provide 24/7 booking and concierge services in hospitality.
Streamline follow-ups and workflows based on interaction outcomes.
Strengthen client relationships by updating profiles and remembering interactions.

FAQs

What is Virtual Scale?

Virtual Scale is a platform that empowers businesses with AI-driven virtual teams for enhanced customer engagement.
How does Virtual Scale work?

Virtual Scale allows you to create and manage AI-powered teams to interact with customers across multiple channels like calls, chat and social media.
How is Virtual Scale unique?

Virtual Scale is unique because it is an all in one platform to build, manage and scale AI-Powered virtual teams across channels
What industries can benefit from Virtual Scale?

Many industries can benefit, including Hospitality.
Can I customize my AI team?

Yes, you can customize AI agents with specific skills and knowledge.