Waanee AI vs Virtual Workforce Detailed comparison features, price

Waanee AI

Waanee AI is an advanced AI aggregator and no-code platform designed to revolutionize customer engagement in contact centers. The platform integrates multiple AI-powered solutions, including Owlexa (virtual assistant), Agent-O (live agent assistance), and automated quality assurance systems to deliver superior customer service experiences.

The platform features multilingual capabilities supporting over 57 languages, advanced knowledge management through RAG integration, and comprehensive cloud telephony services. Its built-in CRM system enables efficient customer data management while reducing operational costs and improving key metrics such as Average Handle Time (AHT) and First Call Resolution (FCR).

Virtual Workforce

Virtual Workforce is a cutting-edge AI platform that transforms business operations through intelligent virtual employees. The platform seamlessly integrates with various business systems including ERP, WMS, TMS, TOS, and CRM, creating a unified AI-powered hub for real-time data aggregation and communication management. It significantly reduces email handling time from 5 minutes to 1.5 minutes per email, while improving response times by up to 60%.

The platform features advanced capabilities for automated responses, secure data handling, and customizable knowledge base management. Virtual Workforce maintains quality through a hybrid approach, combining AI efficiency with human oversight, ensuring all communications meet high service standards while achieving up to 40% cost savings.

Waanee AI

Pricing

Contact for Pricing

Virtual Workforce

Pricing

Freemium

From 999$

Waanee AI

Features

Virtual Assistant: 24/7 automated customer query management
Live Agent Assist: Real-time guidance and CRM integration
Automated QA: 100% automated call auditing and sentiment analysis
Knowledge AI: Unified interface with RAG integration
Cloud Telephony: Integrated CRM with advanced dialing capabilities
Multilingual Support: Coverage for 57+ languages
Auto Summarization: Automated post-call analysis and insights
Performance Analytics: KPI tracking and training recommendations

Virtual Workforce

Features

Seamless Data Integration: Connect and integrate multiple business systems for unified data access
Automated Responses: AI-powered email and chat management with reduced handling times
No-Code Platform: Deploy AI assistants without programming knowledge
Secure Operations: Private cloud hosting with on-premises deployment option
Knowledge Base Management: Controlled updates and improvements with approval system
Multi-Channel Support: Handle email, chat platforms, and future phone support
Real-Time Data Processing: Instant access to aggregated business information
Human Verification: Optional human review before sending communications

Waanee AI

Use cases

Customer service automation
Contact center quality management
Agent training and development
Customer interaction analysis
Knowledge management
Multi-channel customer support
Call center operations optimization
Customer experience enhancement

Virtual Workforce

Use cases

Automated email response management
Customer service automation
Bookkeeping and financial task management
Internal knowledge base assistance
Logistics and supply chain management
Sales lead management and follow-ups
Support ticket resolution
Multi-language customer support

Waanee AI

FAQs

What performance improvements can businesses expect?

Businesses can expect 20% improvement in AHT, 15% improvement in First Call Resolution, 80% reduction in audit costs, and 75% reduction in agent onboarding time.

How many languages does the platform support?

The platform supports over 57 languages for customer conversations.

What types of dialing capabilities are supported?

The platform supports predictive, progressive, and click-to-call dialing capabilities through its cloud telephony system.

Virtual Workforce

FAQs

How many tokens are needed to process an average email?

Processing and writing an average email requires approximately 2,500 tokens. With 1 million tokens, you can process around 400 emails.

What business systems can Virtual Workforce integrate with?

Virtual Workforce can integrate with ERP, WMS, TMS, TOS, PIM, OMS, CRM, BI systems, manuals, custom databases, and email inboxes in real-time.

What are the average time savings for email processing?

The platform reduces average email handling time from 4.5 minutes to 1.45 minutes per email, resulting in significant time savings.