CXAssist vs CoSupport AI Detailed comparison features, price

CXAssist

CXAssist revolutionizes email management by leveraging advanced AI technology to provide automated, personalized responses based on your organization's content and brand voice. The platform analyzes your website, previous emails, and uploaded documents to create contextually accurate replies that maintain consistency with your communication style.

The system offers flexible customization options with three distinct personas (Generalist, Sales, and Support), supports over 50 languages, and includes intelligent workflow rules for seamless email handling. Organizations can maintain control through customizable settings, keyword-based filtering, and human override options for sensitive communications.

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

CXAssist

Pricing

Freemium

From 34$

CoSupport AI

Pricing

Contact for Pricing

CXAssist

Features

AI Training: Custom knowledge base creation from website content and previous emails
Multiple Personas: Choice between Generalist, Sales, and Support personas
Multilingual Support: Capability to understand and reply in over 50 languages
Custom Rules Engine: Flexible workflow management with keyword-based filtering
Draft Mode: Option to review AI-generated responses before sending
Integration Support: Compatible with Google, Microsoft, and IMAP email accounts
Human Override: Automatic escalation of complex queries to human representatives
Analytics Dashboard: Detailed monitoring of email activity and responses

CoSupport AI

Features

Custom AI Models: Tailored AI tone and behavior for business-specific needs
Non-Hallucinating AI: Guaranteed factual accuracy in responses
Multilingual Support: Handles 40+ languages across channels
Enterprise Security: Data encryption and dedicated servers
Integration Capability: Seamless connection with major business tools
Unlimited User Access: No restrictions on team member access
Patented Technology: USPTO recognized message generation architecture
Response Accuracy: Up to 99% accurate automated responses

CXAssist

Use cases

Automated sales inquiry responses
Customer support ticket management
Freelancer client communication
Marketing agency client updates
Service business client reactivation
E-commerce customer support
Routine email management
Multi-language customer communication

CoSupport AI

Use cases

Automated customer inquiry resolution
Technical support automation
Order-related question handling
Appointment scheduling automation
Pre-sales inquiry management
Customer data analysis
Support ticket triage
Multi-channel customer communication

CXAssist

FAQs

What are pre-set personas and how do they work?

There are 3 pre-set personas: Generalist, Support, and Sales. The Generalist maintains a neutral disposition, the Support persona focuses on customer needs with empathy, and the Sales persona leverages sales best practices to drive action.

Is CXassist capable of understanding and replying in different languages?

CXassist can understand and reply in over 50 languages.

How do I train CXassist with my own training material?

You can upload documents in PDF, Doc, TXT and CSV formats, train the AI using your website URL and sent emails, or integrate storage apps for seamless experience.

CoSupport AI

FAQs

What makes CoSupport AI different from other solutions?

CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.

What level of automation can businesses expect?

CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.

What security measures does CoSupport AI implement?

CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.