What is TillerStack?
TillerStack provides enterprise-grade field service management solutions designed specifically for technical service industries. The platform combines intelligent scheduling software with advanced drone technology and remote assist capabilities to transform how companies manage their mobile workforce. By digitizing and mobilizing field service processes, TillerStack helps businesses meet service-level agreements, reduce downtime, and improve customer satisfaction through real-time resource optimization.
The software includes multiple integrated components: a dispatch system for scheduling and controlling field staff, a mobile app for on-site order processing, an On-Site Remote Assist (OSRA) system with live video transmission via data glasses, and ZenaDrone enterprise drone technology with machine learning autopilot. These tools work together to provide comprehensive field service management that considers skills profiles, resource requirements, staff availability, and route optimization for maximum efficiency.
Features
- Field Service Management Software: Comprehensive dispatch system and mobile app for scheduling, controlling field staff, and on-site order processing
- On-Site Remote Assist (OSRA): Live video transmission via data glasses for real-time expert support with hands-free operation
- Enterprise Drone Technology: ZenaDrone with machine learning autopilot, multispectral sensors, and LIDAR for inspection and documentation
- Intelligent Scheduling: Considers skills profiles, resource requirements, staff availability, and route optimization
- Real-time Communication: Enables live interaction between field technicians and back-office experts
Use Cases
- Scheduling and managing technical field service staff for maintenance and repair operations
- Providing remote expert assistance to field technicians via live video transmission
- Conducting inspections of hard-to-reach areas using enterprise drone technology
- Optimizing route planning to reduce fuel consumption and carbon footprint
- Managing high-volume work orders and complex service requests efficiently
- Training field service personnel through real-time hands-on remote assistance
