SurveySparrow - Turn customer voice into business growth

SurveySparrow Turn customer voice into business growth

What is SurveySparrow?

SurveySparrow is a unified Voice of the Customer (VOC) platform designed to help businesses understand and respond to customer feedback effectively. The platform enables the collection of feedback across multiple channels, including email, social media, and WhatsApp.

SurveySparrow offers a suite of AI-powered tools, called Wings, to facilitate survey creation, response analysis, and review management. CogniVue, a key AI feature, helps derive meaningful insights from large volumes of customer data. The platform also features a ticketing system for faster issue resolution and integrates with over 2000 other platforms, including CRMs and automation tools, ensuring seamless workflow integration. SurveySparrow focuses on data security, and it offers features like Reputation Management.

Features

CogniVue: Derive meaningful insights from voluminous data to drive smarter decisions.
WhatsApp Feedback: Engage customers directly on WhatsApp for real-time feedback.
Multi-Channel Feedback: Collect feedback from various channels, including email and social media.
Conversational Surveys: Achieve up to 40% increased response rates with conversational surveys.
Reputation Management: Strengthen brand reputation by leveraging online reviews across 100+ platforms.
Ticketing System: Simple, hassle-free ticketing for quick service recovery.
SpotChecks: Collect highly contextual micro-feedback across websites and mobile apps.
Wings: A suite of AI-powered tools to assist you in making memorable customer experiences.

Use Cases

Customer Experience
Marketing
Sales
Employee Experience
Product Experience

FAQs

How does the 14-day free trial work?

The 14-day free trial gives you access to exclusive features.
What happens if I exceed the response limit of my plan?

You can contact us for the add-on, additional responses, to ensure you don't miss out on any feedback from your customers.
Will my data be private and safe?

Yes, SurveySparrow offers end-to-end security for your data, including GDPR, CCPA, and WCAG compliance.
Do you have a free plan?

Yes, SurveySparrow offers a forever free plan.