What is Supermoon?
Supermoon transforms customer support operations through an innovative AI-powered platform that seamlessly integrates multiple communication channels into a unified interface. The platform leverages advanced AI technology to automate responses, provide smart suggestions, and analyze customer sentiment across email, social media, and website interactions.
The solution features a comprehensive suite of tools including live chat, smart contact forms, and an omnichannel inbox that helps businesses reduce ticket volume by up to 70% while saving an average of 3.1 hours per week. With built-in Shopify integration and CRM capabilities, support teams can access critical customer information and order data instantly to deliver more personalized service.
Features
- AI Smart Reply: Automated message drafting and suggestions across channels
- Omnichannel Inbox: Unified management of all customer communications
- Smart Contact Form: AI-powered form reducing ticket volume by 70%
- Live Chat Integration: Seamless website chat with AI assistance
- Shopify Integration: Direct access to order data and customer information
- Sentiment Analysis: AI-powered detection of customer sentiment
- Team Collaboration: Internal chat and communication tools
- CRM Integration: Customer information management and storage
Use Cases
- Customer support automation
- E-commerce customer service
- Multi-channel support management
- Customer inquiry resolution
- Team collaboration
- Customer data management
- Support ticket reduction
- Social media customer service
FAQs
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What are AI Replies and how are they counted?
AI Replies include AI drafts for emails & socials, AI rewrites, AI auto-answers for MoonChat, and AI suggestions for Smart Contact Form. Extra AI Reply credits can be purchased for $10 per 100 AI Replies. -
Do unused AI Replies roll over to the next billing cycle?
No, at the end of your payment cycle, your AI Reply usage will restart to the amount that correlates with the plan you are on. -
Does Supermoon offer white labeling?
Yes, all plans include white labeling for both Smart Contact Form and MoonChat, which can be managed in their respective settings.
