CoSupport AI
What is STELLA™ Copilot?
STELLA™ Copilot is the first-ever single, sustained customer engagement platform across all digital channels, tailored for the automotive retail industry. Powered by advanced AI, STELLA delivers robust reporting, comprehensive analytics, and a sophisticated security infrastructure to safeguard data.
Its omnichannel capabilities provide multiple communication and engagement options for customers, including phone, SMS, and web chat. Customizable to meet unique dealership needs and scalable for any size, STELLA seamlessly integrates across all relevant APIs, allowing for easy product configuration while upholding the highest security standards.
Features
- Reception: Operates like a live person, answering calls with friendly, natural language, transfers calls, monitors lines, takes messages, and transfers to text when your staff is unavailable.
- Service: Automates the service booking process by handling service calls intelligently utilizing dealers rules and policies, opcodes, and brand guidelines.
- Omnichannel Capabilities: Provides communication and engagement options for customers via phone, SMS, and web chat.
- Robust Reporting and Analytics: Delivers comprehensive analytics and reporting features.
- Advanced Security Infrastructure: Safeguards data with a sophisticated security infrastructure.
- Seamless API Integration: Integrates with existing dealership software.
- Customizable and scalable: Can be customized and scaled to any size of dealership.
Use Cases
- Enhance customer satisfaction by providing 24/7 call answering and support.
- Increase dealership efficiency by automating appointment scheduling and service bookings.
- Improve customer engagement with multi-channel communication options (phone, SMS, web).
- Streamline dealership operations through seamless integration with existing software.
- Attract and retain customers by enhancing the overall dealership experience.
FAQs
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What is STELLA?
STELLA is an AI-driven Customer Engagement Platform Designed for the Automotive Industry. It's an intelligent voice assistant that handles all inbound calls, answers questions, books appointments, and sends texts or emails. -
Why Choose STELLA?
STELLA™ Automotive AI offers market leading enterprise-grade AI software to power smarter business operations and to deliver a flawless customer experience.
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