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What is Lumivar?
Lumivar provides AI-powered agents designed to enhance customer service within the automotive industry. The agents handle inbound calls, instantly answer customer questions, and guide them to purchase parts or schedule services, operating 24/7.
Lumivar seamlessly integrates with existing DMS, CRM, and other business tools. This ensures a streamlined workflow and improved operational efficiency, allowing businesses to focus on growth and core activities. The AI agents provide natural-sounding conversations, boosting customer satisfaction.
Features
- 24/7 Call Handling: Answer inbound calls, resolve parts queries, and share purchase links.
- CRM Sync: Real-time inventory checks and CRM updates to reduce missed opportunities.
- Smart Call Routing: Efficiently handles inquiries, directing complex issues to the appropriate team.
- Auto-Scheduling: Schedule appointments via voice or chat.
- Parts Sync: Check parts availability during calls by syncing with your inventory system.
- No-Show Reduction: Automated SMS/email reminders with a one-click rescheduling link.
- Proactive Updates: Notify customers about part availability or service readiness.
- Personalized Service: Leverages customer purchase history and vehicle details for tailored interactions.
- Boost Retention: Automate post-service surveys to improve customer satisfaction.
Use Cases
- Streamline part lookups and pricing inquiries for parts sellers and salvage yards.
- Automate appointment scheduling for workshops and service centers.
- Handle customer inquiries and provide instant support for dealerships and vehicle sellers.
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