What is Olark?
Olark combines intuitive live chat software with robust AI-powered chatbots to deliver seamless customer service and engagement on websites. The platform offers customizable chat widgets, advanced reporting, real-time engagement tools, team management, and integrations with over 100 popular business applications. With accessibility certified to WCAG 2.1 AA standards, Olark ensures that its chat interface and tools are usable by people with disabilities.
Designed to support sales, lead generation, and customer support operations, Olark’s automation features enable businesses to route chats, deploy AI assistants for routine queries, and maintain comprehensive searchable transcripts. Built-in security features, SMS capabilities, and a focus on human-centric support complete the platform, making it suitable for organizations of all sizes.
Features
- AI Chatbots: Automated bots handle routine customer queries and streamline support operations
- Customizable Chatbox: Personalize the chat widget appearance and features
- Live Chat: Real-time support from human agents on your website
- Advanced Reporting: Insights into customer interactions and agent performance
- Chat Automation: Automated workflows, custom routing, and proactive engagement
- Integrations: Compatible with 100+ business apps through plugins and integrations
- WCAG 2.1 AA Accessibility: Certified accessible interface for users with disabilities
- SMS Texting: Mobile-friendly asynchronous messaging for on-the-go support
- Searchable Transcripts: Store and search past conversations for compliance and insights
- Team Management: Admin roles, permission controls, and multi-domain support
Use Cases
- 24/7 customer service via AI chatbot and live chat
- Automating responses to common website inquiries
- Generating and qualifying sales leads on business websites
- Increasing student engagement for educational institutions
- Supporting remote team communication with customers
- Scaling support operations without adding additional staff
- Collecting customer feedback through chat forms
- Improving accessibility in online customer service
FAQs
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Does Olark offer a free account?
Yes, Olark offers a free 14-day trial, after which users can downgrade to a free account with limited features, one agent, and up to 20 chats per month. -
Can Olark be installed on multiple websites?
Olark can be installed on as many domains and subdomains as needed, with no additional fees for multi-domain usage. -
What accessibility standards does Olark comply with?
Olark's chat platform is certified for compliance with WCAG 2.1 AA accessibility standards. -
What is the starting price for Olark’s paid plans?
Olark’s Standard plan starts at $29 per month per seat.
