What is Mendable?
Mendable is a platform designed to provide instant, AI-powered answers for both sales and support teams. The system works by training a secure AI model on a company's technical resources. This allows it to answer questions from customers and employees, thereby reducing the load on human support staff.
Mendable offers enterprise-grade security, including SOC 2 Type II certification, SSO (SAML, OIDC, OAuth), and RBAC. It also includes features like secure data connectors, BYOK/BYOM, and rate limiting. The platform integrates with over 20 data connectors and allows customization of model properties, training through answer correction, and custom prompt edits.
Features
- Data Connectors: Integrate securely with over 20 data sources like Google Drive, Salesforce, and Zendesk.
- Model Customization: Customize base model properties, including support for GPT-3.5-Turbo and GPT-4.
- Answer Correction: Train the model by correcting generated answers, improving accuracy over time.
- Custom Prompt Edits: Edit prompts to prevent hallucinations and maintain voice and format requirements.
- Data Reingestion: Keep data synced with CRON jobs and webhooks.
- Enterprise-Grade Security: SOC 2 Type II certified, with SSO, RBAC, and BYOK/BYOM options.
- Analytics Dashboard: Gain insights into user queries, interactions, and satisfaction levels.
- Verified Sources: Reduce hallucinations by grounding answers with sources from your documentation
- Multiple LLM support: Support for multiple base LLM models (including privacy first models).
Use Cases
- Docs & Knowledge Base
- Customer Success Enablement
- Sales Enablement
- Product Copilot
FAQs
-
Is it free?
We have a free plan that gives you 500 message credits. It is also free for certain Open source projects. Contact us to see if your project is eligible. -
Do you train your AI model with my code?
Currently, Mendable does not look at any of your repository's code. However, in the future we may add it. We will always give you the option to opt out of sharing your data. -
How do I remove the Powered by Mendable?
To remove the Powered by Mendable, you need to upgrade to an enterprise or custom plan. Contact us at [email protected] and we can help you out. -
How do I get an anon key?
To get your anon key you need to sign up at mendable.ai and create a project. Then you can find your anon key in the API Keys section of the dashboard. Anon keys are used for client-side while API keys are used for server-side. -
Is GPT-4 pricing different?
Yes, right now GPT-4 will cost 3 requests per message instead of 1 (gpt-3.5-turbo). That means that instead of 500 messages, you will get around 166 messages if you only use GPT-4.
