What is Mend?
Mend is an operational AI platform designed specifically for behavioral health organizations. It addresses the gap between provider utilization forecasts and real-world outcomes by predicting no-show risk, recovering open capacity, and enabling teams to capture more revenue. Mend integrates bi-directionally with existing EHR systems, automating patient engagement, scheduling, and payment workflows. Key agents include the Patient Readiness Agent for no-show prediction, the Scheduling Agent for capacity recovery, and the AI Co-Pilot for surfacing operational actions. Trusted by leading healthcare organizations, Mend has facilitated over 25 million client visits and is guaranteed to pay for itself.
Features
- Patient Readiness Agent: Predicts no-show risk before the visit breaks down.
- Scheduling Agent: Recovers open capacity and keeps providers utilized.
- AI Co-Pilot: Surfaces the next operational action before revenue slips.
- Automated Patient Payments: Collect outstanding payments and co-pays easily.
- Digital Intake Forms: Send forms and screeners to patients before appointments.
- Appointment Reminders: Send automated reminders via text and email.
- Patient Self-Scheduling: Allows patients to schedule appointments 24/7.
- Measurement-Based Care: Tracks clinical outcomes and progress.
- EHR Integrations: Bi-directional sync with popular EHR/PMS systems.
- Virtual Visit Platform: Secure telehealth for individual and group sessions.
Use Cases
- Reduce no-show rates in behavioral health clinics.
- Automate patient appointment reminders and intake forms.
- Recover lost revenue from missed appointments.
- Optimize provider schedules and fill open slots.
- Streamline patient check-in and payment collection.
- Enhance patient engagement and satisfaction.
- Integrate with existing EHR systems for seamless data flow.
- Provide telehealth services for individual and group therapy.
FAQs
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How does Mend predict no-show risk?
Mend uses a behavioral health-specific AI model that analyzes historical data and patient engagement signals to predict no-show risk before the visit breaks down. -
Does Mend integrate with my existing EHR?
Yes, Mend integrates bi-directionally with many popular EHR/PMS systems including AdvancedMD, athenaOne, eClinicalWorks, NextGen, and more. -
Is Mend HIPAA compliant?
Yes, Mend is designed to be HIPAA compliant and handles patient data securely. -
How long does it take to implement Mend?
Implementation timelines vary, but some organizations have expanded care access in under 30 days.
