What is MECOMS 365?
MECOMS 365 is a cloud-based platform designed specifically for energy and utility companies. It helps organizations strengthen their operations through capabilities like Customer Engagement, Customer Information System (CIS), Meter Data Management (MDM), Pricing and Quoting, and Process Orchestration. Built on Microsoft Dynamics 365 and Azure, the platform focuses on usability, automation, and management by exception to alleviate daily tasks. Ferranti has over 45 years of experience in the utility industry and serves more than 40 customers in over 18 countries. The platform is Microsoft's recommended solution for energy and utility companies and is recognized by analysts like Gartner and IDC. Ferranti offers services including customer training, solution implementation, product support, and quality assessment.
Features
- Meter Data Management: Manage and validate large volumes of digital meter data efficiently.
- Customer Information System: Centralize customer and master data for a full 360-degree view.
- Customer Engagement: Improve customer service with 24/7 availability and personalized insights.
- Field Service: Optimize field operations with integrated workflows.
- Integration & Orchestration: Seamlessly communicate with market operators and other systems.
- Pricing and Quoting: Diversify services and manage pricing effectively.
Use Cases
- Manage smart meter data for energy suppliers.
- Provide outstanding customer service for water utilities.
- Optimize district heating operations with integrated data.
- Support grid operators in processing large data volumes.
- Deliver a centralized platform for utility digital transformation.
FAQs
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What industries does MECOMS 365 serve?
MECOMS 365 serves energy suppliers, water utilities, district heating providers, and grid operators. -
Is MECOMS 365 a cloud-based platform?
Yes, MECOMS 365 is a cloud-based platform built on Microsoft Dynamics 365 and Azure. -
How long has Ferranti been in the utility industry?
Ferranti has over 45 years of experience in the utility industry. -
Does MECOMS 365 integrate with other systems?
Yes, MECOMS 365 offers integration and process orchestration capabilities to communicate with market operators and other systems.
