What is Level AI?
Level AI offers a comprehensive suite of tools to revolutionize call center operations through artificial intelligence. Their products include GenAI-automated Quality Assurance, Contact Center, and Business Analytics, as well as GenAI-powered Voice of Customer (VoC) Insights. Additionally, they provide Real-Time Agent Assistance, Agent Coaching, and Agent Screen Recording services. Level AI is recognized as a unique provider of end-to-end customer experience quality, intelligence, and automation solutions.
The platform is equipped with secure and customizable generative AI, designed specifically for enterprises, providing actionable and proactive insights in real time. It integrates seamlessly with existing tools to combine data that is typically siloed. Level AI is trusted by customer service leaders globally and has been named a Gartner Cool Vendor in Customer Service and Support Technology.
Features
- GenAI-automated Quality Assurance: Provides automated checks and balances within call center communication for consistent quality.
- Real-Time Agent Assist: Offers immediate support to agents during customer interactions to improve response time and accuracy.
Use Cases
- Call Center Quality Assurance
- Business Intelligence and Analytics
- Real-Time Customer Support
FAQs
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What are the main solutions offered by Level AI?
Level AI offers tools like GenAI-automated Quality Assurance, Contact Center and Business Analytics, Voice of Customer Insights, Real-Time Agent Assistance, Agent Coaching, and Agent Screen Recording services. -
How does GenAI-automated Quality Assurance benefit call center operations?
It ensures consistent quality in call center communication through automated checks and balances. -
What is the purpose of Real-Time Agent Assist feature?
It provides immediate support to agents during customer interactions to enhance response time and accuracy.
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