What is Hoory?
Hoory is an advanced AI-powered customer support automation platform that integrates natural language processing and machine learning capabilities to streamline customer service operations. The platform offers comprehensive support automation through omni-channel inboxes, enabling businesses to manage customer interactions across various platforms including website, social media, messaging apps, and email.
The system features both rule-based and knowledge-based AI assistants, supporting over 100 languages for text and voice communications. It includes sophisticated features such as customizable conversation flows, automated ticket routing, canned responses, and detailed performance analytics to help businesses optimize their customer support operations.
Features
- Omni-Channel Support: Integration with multiple platforms including website, social media, and messaging apps
- Multilingual Capability: Text and voice support in over 100 languages
- AI Assistants: Both rule-based and knowledge-based AI support options
- Knowledge Management: Custom training capabilities for AI assistants
- Automation Rules: Customizable workflow automation for support processes
- Performance Analytics: Comprehensive reporting and team tracking
- Team Collaboration: Built-in tools for support team coordination
- Help Center Portal: Self-service customer support capabilities
Use Cases
- Automated customer query resolution
- Multi-channel customer support management
- Global customer service operations
- Customer support team workflow optimization
- Self-service customer support
- Support ticket routing and management
- Customer inquiry automation
FAQs
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How to train my AI Assistant?
There are two types of assistants: Rule-Based and Knowledge-Based. Rule-Based Assistant uses dynamic flow charts for pre-defined conversation flows, while Knowledge-Based Assistant uses Language Model technology and requires uploading product/service information for training. -
What channels does Hoory support?
Hoory supports Website, Facebook, Messenger, X, WhatsApp, SMS, Email, API, Telegram, and Line. -
Is there a trial period to test Hoory?
Yes, Hoory offers a 14-day free trial period with no credit card required to test all features. -
What is your refund policy?
You can cancel your account at any time without additional costs, but credit from already processed payments will be lost and not refunded.
