What is Helpy?
Helpy provides a comprehensive customer support platform designed for organizations prioritizing data security and control. It offers multi-channel support ticketing, consolidating emails and tickets into a unified dashboard for efficient management and response. Agents can utilize common replies and convert ticket responses into knowledgebase articles easily.
The platform includes live chat functionality for real-time customer interaction, integrated within the same omni-channel inbox. It also enables the creation of customizable, self-serve helpcenters where customers can find answers in a knowledgebase or manage issues independently. With options for both self-hosted (on-premises or private cloud) and cloud SAAS deployments, Helpy caters to various security and infrastructure needs, featuring robust security measures like data masking, SSO, and granular permissions to ensure compliance and data privacy.
Features
- Multi Channel Support Ticketing: Track emails and tickets in one place.
- Live Chat: Engage with customers in real-time.
- Self-Serve Helpcenter: Customizable knowledgebase and issue management portal.
- Security & Privacy Focused: Designed for data control with features like data masking, SSO, and granular permissions.
- Self-Hosted Option: Deploy on private hardware or preferred cloud for maximum data control.
- Cloud SAAS Option: Turnkey solution hosted by Helpy.
- Knowledgebase Management: Create, manage, and search articles.
- Support Bot: Deliver instant, autonomous solutions via chat (optional).
- Customizable Request Forms: Build forms for different issue types.
- Team Permissions: Restrict employee access based on roles.
Use Cases
- Providing secure customer support for financial institutions.
- Managing student and faculty support in educational organizations.
- Ensuring HIPAA-compliant patient support in healthcare.
- Meeting stringent data security requirements for defense contractors.
- Delivering citizen support services for government agencies.
- Handling customer service with data privacy for telecom companies.
- Organizing internal IT support with enhanced security.
- Offering compliant customer service for businesses under GDPR or CCPA.
