What is HelpLook?
HelpLook offers a comprehensive solution for building and managing online knowledge bases. It simplifies the process of creating help centers, product documentation, company blogs, and internal knowledge repositories. The platform features a user-friendly editor compatible with both rich text and Markdown, real-time saving and publishing, and advanced features such as category management, data analysis, and permission control.
HelpLook integrates AI capabilities, allowing for the creation of AI-powered chatbots and AI-enhanced search features, to be embedded within websites. It offers diverse access controls, including public, private, and authorized access. Multiple third-party integrations, including those with organizational systems like Tencent's WeCom, ensure streamlined workflows.
Features
- WYSIWYG Editor: Supports rich text and Markdown, with real-time saving and publishing.
- Website Portal: Create a knowledge base portal for your website/product, with customizable styles and domain.
- Website Widget: Integrate your HelpLook knowledge base or AI ChatBot onto your website via JS.
- HelpLook AI: Create and train your HelpLook AI to integrate an AI chatbot/knowledge base/search into your site.
- Team Collaboration: Synchronize organizational structures and manage access permissions for efficient teamwork.
- Data Analysis: Gain insights into user search behavior and knowledge base usage through analytics reports.
- Third-Party Integrations: Seamlessly connect with other applications, including organizational systems.
- Data Security: Provides TLS encryption, routine backups, and disaster recovery, and is ISO/IEC 27001 certified.
Use Cases
- Creating a help center for customers.
- Building product documentation for e-commerce.
- Developing a company blog.
- Establishing an internal knowledge base for employees.
- Creating and training AI-Powered Chatbot for customers.
FAQs
-
What is the difference between the Trial and Paid versions?
The Trial version meets the basic needs of individual users, but there will be some usage and functional limitations. The Business and Enterprise versions provide more advanced features and usage to meet enterprise-level needs. You can choose the appropriate version according to your actual business needs. -
What is a traffic package and what is its function?
In order to meet the diverse needs of users, HelpLook has officially launched a new traffic package service. After purchasing the traffic package, you will enjoy more freedom and convenience. Not only can you easily upload local videos, but more importantly, we no longer limit the size of pictures/GIFs, videos and attachments you upload. -
How do I apply for an invoice?
In Settings -> Site Package, click "Purchase History and Invoices" to apply for an invoice.
Related Queries
Helpful for people in the following professions
HelpLook Uptime Monitor
Average Uptime
99.69%
Average Response Time
175.67 ms
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