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What is Enchant Agency?
Enchant Agency is an award-winning eCRM lifecycle marketing agency that partners with some of the most iconic global brands. They offer a comprehensive suite of email marketing services, including strategy consulting, automation, design, copywriting, deliverability, and AI integration. Their expertise extends to digital and mobile messaging such as SMS, in-app, push, and WhatsApp marketing, as well as multichannel CRM strategy, loyalty programs, and eye-tracking research.
Enchant provides flexible engagement models ranging from custom projects and fixed-scope packages to monthly subscriptions that give clients unlimited access to a dedicated team of specialists. Their data-driven approach has helped clients achieve over 1000% growth in email marketing revenue, building long-term partnerships with brands across retail, travel, finance, health, and other verticals.
Features
- AI for Email Marketing: Supercharge campaigns with AI tools that enhance segmentation, personalization, and performance.
- Email Marketing Audit & Roadmap: Develop an exceptional email strategy using a patented framework.
- Email Automation & Flows: Create automated email campaigns for key moments across the customer lifecycle.
- Email Marketing Design & Templates: Craft pixel-perfect, responsive email templates and design systems.
- Email Marketing Deliverability: Maximize inbox placement with expert setup, authentication, and best practices.
- Multichannel CRM Strategy & Consulting: Communicate consistently across channels to drive customer engagement.
- Loyalty Programmes: Implement loyalty programs to drive customer retention and lifetime value.
- Eye Tracking Research & Analysis: Pre-test or post-test email campaigns to see what people really see and do.
Use Cases
- Improving email marketing performance and ROI for ecommerce and D2C brands.
- Designing and implementing automated customer lifecycle flows.
- Auditing and optimizing existing email marketing programs for better deliverability and engagement.
- Migrating to a new email service provider (ESP) or marketing hub.
- Integrating AI into email marketing for advanced segmentation and personalization.
- Developing and executing multichannel CRM strategies including SMS, push, and WhatsApp.
- Creating and managing loyalty programs to increase customer retention.
- Upskilling in-house marketing teams through expert-led training sessions.
FAQs
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How does Enchant's subscription model work?
Subscriptions provide unlimited access to a dedicated eCRM team without billing by hours or days. Essentials plan allows one active project at a time, Professional plan allows two, and Enterprise has a bespoke service level. You can brief as many projects as you like, whenever you like. -
What email marketing platforms do you work with?
Enchant holds partnerships with major platforms including Klaviyo, HubSpot, Braze, Iterable, and Shopify. They recommend the right ESP based on the client's specific programme rather than defaulting to a single tool. -
How long does it take to see results?
First measurable impact typically comes within four to eight weeks from optimising automations and creative. Structural improvements deliver compounding returns over three to six months. Enchant starts with a full audit to identify fastest-impact opportunities. -
Do you ensure GDPR compliance?
Yes, Enchant builds compliance into every stage from list acquisition to unsubscribe handling, ensuring all contacts are opted in under a lawful basis, suppression lists are maintained, and data processing agreements are in place. -
Can I upgrade my subscription plan?
Yes, you can upgrade your plan at any time by speaking to your account manager or contacting Enchant.
