What is eesel?
eesel is an AI-powered solution that transforms company knowledge into an intelligent assistant capable of providing instant answers to any question. It seamlessly integrates with various platforms including help desks, team chats, and websites, offering a versatile tool for enhancing communication and productivity.
The platform allows businesses to train an AI on their existing knowledge base, including help centers, Google Docs, Confluence, Notion, and SharePoint. With a simple one-click setup, eesel ensures that company information remains private and secure.
eesel's capabilities extend to automating responses in team chat applications like Slack and Microsoft Teams, streamlining internal communication. For customer support, it can draft responses or handle Tier 1 tickets automatically, integrating with popular help desk software such as Intercom and Zendesk.
The tool offers customization options, allowing companies to personalize the AI's appearance and voice to align with their brand. eesel supports over 80 languages, making it a globally accessible solution for businesses of all sizes.
Features
- AI Training: One-click setup to train on various knowledge sources
- Integration: Seamless integration with help desks, team chats, and websites
- Automated Responses: Handles team chat queries and support ticket drafting
- Customization: Personalize AI appearance and voice to match company branding
- Multilingual Support: Offers functionality in over 80 languages
- Security: Ensures data privacy with encryption and SOC2 compliance
Use Cases
- Automating internal knowledge sharing in team chats
- Enhancing customer support with AI-powered responses
- Creating an AI-powered FAQ for company websites
- Streamlining onboarding processes with instant information access
- Reducing response time for common queries across departments
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