eBanqo - Unify your social media Direct Messages with AI-powered customer engagement

eBanqo Unify your social media Direct Messages with AI-powered customer engagement

What is eBanqo?

eBanqo revolutionizes customer engagement by providing a unified platform that integrates multiple messaging channels including WhatsApp, Facebook Messenger, Instagram DM, and webchat. The platform leverages AI-powered chatbots to automate customer inquiries and FAQ responses, while offering seamless live chat capabilities for personalized support.

The solution incorporates advanced features such as Natural Language Processing (NLP), broadcast messaging, and comprehensive analytics to help businesses improve response times and customer satisfaction. With unlimited agent seats and mobile accessibility, eBanqo enables organizations to manage customer interactions efficiently while reducing support costs by up to 30%.

Features

Omnichannel Integration: Unified inbox for WhatsApp, Facebook Messenger, Instagram DM, and webchat
AI Chatbot: Automated responses to FAQs and common inquiries
Knowledge Base: Unlimited Q&A storage for automated responses
Natural Language Processing: Advanced understanding of customer queries
Broadcast Messaging: Multi-channel announcement and promotional message distribution
Analytics Dashboard: Comprehensive reporting and metrics tracking
Mobile App: Remote customer interaction management
File Sharing: Support for images, audio, documents, and videos
Widget Customization: Brand-aligned chat interface

Use Cases

Customer service automation
Social media customer support
FAQ management
Marketing campaign distribution
Sales inquiry handling
Customer self-service portals
Business announcements
After-hours support

FAQs

What is a chat customer?

A chat customer is each unique person that sends at least 1 message to your business via any of your channels within a calendar month, even if they chat multiple times.
What happens when my trial ends?

When the 30-day trial expires, your data and setup remains intact. You can login and select a plan to purchase.
How can I pay?

All major credit cards are accepted. The subscriptions renew automatically at the end of each billing cycle.