What is Duckie?
Duckie offers an AI-powered customer support solution designed to address technical inquiries with speed and precision. It integrates deeply with existing support and engineering knowledge repositories to provide comprehensive understanding and analysis.
The platform employs advanced LLMs, AI frameworks, and machine learning models to deliver real-time analysis of user queries. This ensures high-fidelity information processing and output generation, enhancing the overall support experience. It features robust security measures, complying with top industry protocols and GDPR/CCPA privacy regulations.
Features
- AI Support Agent: Automatically responds to or drafts responses for support tickets.
- AI Support Copilot: Finds all information and suggests it for the support team to resolve tickets.
- Log Investigation: Analyzes technical issues by examining logs, code changes, dashboards, and customer data.
- Auto-updates and Reminders: Keeps the support team informed with automatic updates on code commits and product changes.
Use Cases
- Providing instant answers to customer inquiries.
- Assisting support agents with relevant information.
- Troubleshooting technical issues through log analysis.
- Keeping support teams updated on product changes.
FAQs
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Is there a free trial?
Yes, we offer a 14-day free trial for new customers. -
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid. -
How does onboarding work?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
