What is Deskpro?
Deskpro offers a comprehensive help desk solution that unifies customer and internal support across email, chat, phone, social media, and more, all within a single platform. Leveraging advanced AI features, the platform assists support agents with automated ticket summarization, intent detection, sentiment analysis, and AI-powered chatbots to handle routine inquiries and improve response times.
The flexible deployment options include cloud, private cloud, or self-hosted installations, ensuring full control and compliance to meet organizational needs. Deskpro integrates with a wide range of popular business tools, provides actionable analytics, and incorporates a robust knowledge base for streamlined support management and enhanced user satisfaction.
Features
- Omnichannel Support: Manage conversations across email, chat, phone, SMS, and social media from one platform
- AI Ticket Summaries: Automatically generate ticket summaries using AI for faster understanding and handling
- AI Intent Detection: Recognize customer intent to route and prioritize tickets efficiently
- AI Sentiment Analysis: Assess customer sentiment for better response tone and urgency
- AI Chatbots: Provide instant automated responses and pre-chat routing to human agents
- Automation Builder: Set up complex workflows, SLAs, and critical processes without code
- Custom Reports & Analytics: Create real-time dashboards for KPIs, agent performance, and ticket trends
- Knowledge Base: Centralized help articles and documentation for agents and customers
- Flexible Deployment: Available as cloud, private cloud, or self-hosted to fit organizational needs
- Wide Integrations: Connect with leading tools and platforms, including CRM, Slack, Teams, Zapier, and more
Use Cases
- Automating routine customer inquiries with AI chatbots
- Summarizing and triaging incoming support tickets using AI
- Managing support requests from multiple channels in a unified inbox
- Providing 24/7 self-service support with an AI-empowered knowledge base
- Enhancing internal IT and HR help desk operations
- Tracking agent performance and customer satisfaction with real-time reporting
FAQs
-
What deployment options are available for Deskpro?
Deskpro can be deployed as a cloud service, on a private cloud of your choice, or as a self-hosted installation on your own servers. -
Does Deskpro support integration with other business tools?
Yes, Deskpro integrates with a wide range of apps and tools, including CRM platforms, Slack, Microsoft Teams, and Zapier. -
What AI features are included in Deskpro?
AI features include ticket summarization, intent detection, sentiment analysis, tone enhancement, and AI-powered chatbots. -
Is there a mobile app for Deskpro?
Yes, Deskpro offers iOS and Android mobile apps, allowing your team to manage support on the go. -
What types of support channels does Deskpro cover?
Deskpro handles email, chat, phone, SMS, WhatsApp, Twitter, Facebook, and Instagram conversations.
Related Queries
Helpful for people in the following professions
Featured Tools
Join Our Newsletter
Stay updated with the latest AI tools, news, and offers by subscribing to our weekly newsletter.
