What is Crisp?
Crisp is an advanced business messaging platform that integrates multiple communication channels including email, website chat, WhatsApp, Messenger, and phone calls into a unified workspace. The platform leverages AI technology to streamline customer support operations and enhance team collaboration.
The solution offers comprehensive features including a shared inbox, knowledge base management, CRM integration, and AI-powered chatbots. It enables businesses to automate workflows, provide real-time support, and maintain consistent customer engagement across all communication channels while reducing team workload by up to 50%.
Features
- Shared Inbox: Centralize all inbound conversations from multiple channels
- AI Chatbot: Build advanced automation flows across connected channels
- Knowledge Base: Create and manage comprehensive help articles
- CRM Integration: Synchronize customer data from multiple sources
- Omnichannel Support: Handle communications across email, chat, WhatsApp, and social media
- Campaign Management: Send automated email and chat sequences
- Analytics Dashboard: Track conversation activity and customer satisfaction
- Real-time Translation: Translate messages in over 50 languages
Use Cases
- Customer Support Management
- Sales Pipeline Automation
- Marketing Campaign Execution
- Help Center Creation
- Team Collaboration
- Lead Generation
- Customer Data Management
- Multi-channel Communication
Related Queries
Helpful for people in the following professions
FAQs
What is included in the free plan?
Does Crisp offer yearly payment options?
Are there any message limits?
Crisp Uptime Monitor
Average Uptime
100%
Average Response Time
61 ms
Last 30 Days
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