What is MsgBubble?

MsgBubble presents itself as an AI-driven communication hub engineered for businesses aiming to enhance customer engagement and streamline operations. It centralizes interactions from various channels including SMS, email, web chat, social media platforms (like Facebook Messenger and WhatsApp), web forms, and phone calls into a unified inbox. This integration is designed to ensure prompt responses, which can be crucial as many customers favour businesses that reply first. The platform employs AI tools to interact with customers, nurture leads, and automate responses to common inquiries, thereby saving time and resources.

Beyond communication, MsgBubble incorporates features to support business growth and management. It assists in improving local search rankings through AI-powered review management, aiming to generate more positive Google reviews. The platform also facilitates online appointment scheduling with automated SMS reminders to reduce no-shows, offers digital signature capabilities for documents, and integrates online and in-store payment processing. Additional tools include a website builder with AI chat functionality, lead form creation, and invoicing capabilities, positioning MsgBubble as a comprehensive solution for businesses seeking to consolidate their customer interaction and management processes.

Features

Unified Inbox: Manage conversations from SMS, Email, Web Chat, Social Media, Web Forms, and Phone in one place.
AI-Powered Engagement: Utilizes AI to warm up leads and answer frequently asked questions via web chat.
Review Management: AI tools help generate and manage Google reviews to improve local SEO.
Appointment Scheduling: Online booking system with automated SMS reminders and a check-in kiosk option.
Multi-Channel Communication: Engage customers via SMS, Email, Web Chat, Video Chat, and Social Media.
Payment Processing: Accept online and in-store payments, including text-to-pay invoices.
Lead Generation Tools: Build high-converting lead forms and landing pages.
Digital Signatures: Create and manage documents requiring customer signatures online.
Website Builder: Includes AI chat functionality for websites.
White-Label Option: Agencies can resell the CRM under their own branding.

Use Cases

Centralizing customer communication across multiple channels.
Improving lead response times and engagement.
Generating more positive online reviews and managing online reputation.
Automating appointment scheduling and reducing no-shows.
Capturing leads through website chat and forms.
Streamlining invoicing and payment collection via text messages.
Providing customer support through various channels including video chat.
Managing Google Business Profile information and interactions.
Agencies reselling CRM software under their own brand.

FAQs

How is MsgBubble different from other CRMs?

MsgBubble emphasizes customizability and seamless customer communication. It's designed to tailor to specific business needs and focuses on driving conversations effortlessly across various features like reviews and forms.
How does MsgBubble handle document security?

Uploaded customer files are stored on secure cloud data servers. Documents are protected with presigned URLs using security credentials for time-limited, permission-based access.
Can I cancel my subscription at any time?

Yes, subscriptions can be cancelled at any time through your account settings, which will stop recurring billing.
What happens if I have an issue with my account?

You can contact support at [email protected] for assistance with any account issues.
Can I use SMS with the Free Account?

No, SMS capabilities require a paid plan to prevent spam and protect the network. Free accounts allow exploring other features.