What is 2Perks?
2Perks is a review management platform designed to help businesses protect their online reputation and increase 5-star reviews. It uses smart sentiment detection to identify happy customers and automatically route them to public review platforms such as Google, Yelp, and TripAdvisor. For customers with negative experiences, the platform provides private feedback forms to capture concerns before they become public 1-star reviews, enabling faster resolution and turning critics into advocates.
The platform offers real-time dashboards for tracking NPS scores, review trends, and response rates, helping businesses identify recurring issues and measure improvement over time. Setup is quick and requires no technical skills, with options to generate QR codes, create landing pages, or embed email forms. 2Perks also includes a rewards system to incentivize customer feedback and supports customizable branding and integrations for larger organizations.
Features
- Smart Sentiment Detection: Automatically identifies happy customers to route to public review platforms
- Private Feedback Collection: Captures negative feedback privately before it becomes public reviews
- Real-Time Dashboard: Provides insights into NPS scores, review trends, and response rates
- QR Code Generator: Creates QR codes for easy review collection without technical skills
- Rewards System: Configurable incentives to encourage customer feedback
- Multi-Platform Support: Integrates with Google, Yelp, and TripAdvisor for review routing
- Issue Tracking: Helps teams resolve customer concerns faster with instant notifications
Use Cases
- Increasing 5-star reviews on Google, Yelp, and TripAdvisor
- Collecting private feedback from unhappy customers to prevent negative public reviews
- Monitoring online reputation with real-time dashboards and trend analysis
- Incentivizing customer feedback through rewards and discounts
- Quickly setting up review collection via QR codes or email forms for small businesses
FAQs
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How does 2Perks help increase 5-star reviews?
2Perks uses smart sentiment detection to identify happy customers and automatically route them to public review platforms like Google and Yelp, boosting positive ratings. -
What happens with negative feedback collected by 2Perks?
Negative feedback is captured privately through forms, allowing businesses to resolve issues before they become public 1-star reviews, with instant notifications to the team. -
Is technical skill required to set up 2Perks?
No, setup requires no technical skills and can be done in minutes using QR codes, landing pages, or email forms. -
Does 2Perks offer a free plan?
Yes, 2Perks offers a Free plan with basic features, and a Premium plan starting at €5.99/month for additional capabilities like customizable branding.
