Reputation - Always Know. Always Act.

Reputation Always Know. Always Act.

What is Reputation?

Reputation offers a unified platform designed to help businesses manage their online reputation and improve customer experience. It consolidates feedback from various sources, providing a comprehensive view of consumer sentiment.

The platform leverages AI-driven insights and recommendations to enable proactive management of customer expectations. Reputation provides businesses with multi-channel feedback, competitive benchmarking, and a proprietary Rep Score to measure performance, enabling location-based insights and data-driven decision-making.

Features

Business Listings: Increase visibility, guarantee accuracy, and achieve higher conversion.
Reviews & Review Booster: Track, manage and respond to reviews in one place.
Surveys: Build and send surveys on the sites you care about.
Social Suite: Listen, like and respond to posts in one central location.
Location Pages: Get found and convert more customers at all your locations.
Insights: Understand sentiment, analyze feedback and take action with text analytics.
Inbox: Win sales and loyalty to your business via popular messaging services.
Actions: The best help desk ticketing software for any size business.
Competitive Intelligence: Analyze competitors’ ratings & reviews, compare performance and identify new opportunities.
Integrations: Activate the power of feedback data across your tech stack.

Use Cases

Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Improve guest satisfaction and your brand’s online presence.
Attract, convert and retain customers across all store locations.
Increase resident satisfaction and drive occupancy rates across all properties.
Improve consumer trust by learning from competitive data and consumer feedback.
Ensure exceptional patient experience across all locations.
Ensure quality senior care experiences by leveraging feedback data.