What is Reputation?
Reputation offers a unified platform designed to help businesses manage their online reputation and improve customer experience. It consolidates feedback from various sources, providing a comprehensive view of consumer sentiment.
The platform leverages AI-driven insights and recommendations to enable proactive management of customer expectations. Reputation provides businesses with multi-channel feedback, competitive benchmarking, and a proprietary Rep Score to measure performance, enabling location-based insights and data-driven decision-making.
Features
- Business Listings: Increase visibility, guarantee accuracy, and achieve higher conversion.
- Reviews & Review Booster: Track, manage and respond to reviews in one place.
- Surveys: Build and send surveys on the sites you care about.
- Social Suite: Listen, like and respond to posts in one central location.
- Location Pages: Get found and convert more customers at all your locations.
- Insights: Understand sentiment, analyze feedback and take action with text analytics.
- Inbox: Win sales and loyalty to your business via popular messaging services.
- Actions: The best help desk ticketing software for any size business.
- Competitive Intelligence: Analyze competitors’ ratings & reviews, compare performance and identify new opportunities.
- Integrations: Activate the power of feedback data across your tech stack.
Use Cases
- Increase leads, visibility and new customers for dealerships, groups and OEM brands.
- Improve guest satisfaction and your brand’s online presence.
- Attract, convert and retain customers across all store locations.
- Increase resident satisfaction and drive occupancy rates across all properties.
- Improve consumer trust by learning from competitive data and consumer feedback.
- Ensure exceptional patient experience across all locations.
- Ensure quality senior care experiences by leveraging feedback data.
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